myAT&T

- September 28, 2016

Everyone

Productivity

( 63,237)

Description

There’s a faster way. Get more done with the myAT&T app.
myAT&T lets you manage your AT&T Wireless, U-verse®, home phone and Internet accounts with your Android smartphone.
Billing and Payments:
View and pay your bill
View activity since last wireless bill including bill and payment history
Manage bill ready notifications
Enroll and manage paperless billing
• Set up and manage AutoPay
• Manage stored payment profiles
• Manage your plan and services:
• View wireless voice, text, and data usage (including rollover data)
• Mobile Share customers can view, compare and change their wireless plan
Add or remove wireless account services
Review wireless rate plan details
• Access U-verse service details and plan information
• Manage U-verse voice features like caller ID on TV and Locate me
• Trouble logging in? Recover your User ID and reset your password
• View U-verse voice and television usage
• Reset your wireless voicemail password
• Set customized usage alerts for wireless accounts
• Manage U-verse technician appointments
• Move U-verse service
• Get help for your AT&T services
• Shop:
• Find AT&T store locations and schedule appointments
• Shop in the app, and then stop by your local AT&T store to pick up your products

Reviews

3.8

63,237 total

5 32,597

4 11,563

3 5,795

2 3,161

1 10,112

B E Smith

My AT&T Unable to even log into account. Keeps saying loading but never does. Then goes back to sign in screen. Worthless just taking up space. Now it goes to data usage after letting it load for 35 minutes. I want to see my account not all the other crap. Whoever changed this didn't know what they were doing.

David Lopez

Extremely Helpful Gives me the ability to manage my account quickly and efficiently.

Hawaiianstyle L.A. Campbell

MY AT&T No problems so far, after 12 yrs.

HuMrLvR24 Melanie Carol Everett

Great App Love the fingerprint access to accts instead of password, quicker to "git 'er done". My only wish is to be able to edit saved cards we use for payments and to be able to live chat, info i.e. address change etc. For another's words an all-inclusive app! Hate AT&T website.

Harvey Sanchez

Service has improved This review is not pertaining to the mobile application. Instead I would like to commend the company as a whole for improving the service around the area where I work. Ive had the service issue for about a year, but never decided to switch and I'm not one to complain much, but I'm sure somebody else did. So whether the service was improved on the companies end or because somebody filed a complaint. I'm thankful that you guys handled the issue. Great work!

Sammantha Tarr

I love AT&T but... This app use to be user friendly and very convenient. It was never a pain to navigate or use at all. Now, it's far more difficult. Link don't respond when clicked and the lag is unbelievable, regardless of whether I'm connected to Wi-Fi or simply using my own 4g. Would like to give a higher rating, once these issues are corrected.

User reviews

B E Smith September 29, 2016

David Lopez September 29, 2016

Extremely Helpful Gives me the ability to manage my account quickly and efficiently.

Hawaiianstyle L.A. Campbell September 29, 2016

MY AT&T No problems so far, after 12 yrs.

HuMrLvR24 Melanie Carol Everett September 3, 2016

Harvey Sanchez September 28, 2016

Sammantha Tarr September 6, 2016

Lisa Jensen September 4, 2016

Bad decision Not only is the app the worst app I've ever used, I can not ever do anything on it of course that also may be because AT&T'S service is awful I got more service in the middle of a state Park then I do in my living room. I give the company it's self half a star. The only people who are helpful are the representatives in retention I give them 5 stars for making me stick with this company.

Roger Doss September 2, 2016

Last update changed a lot of my settings. Having to go through everything that I have installed to make changes back. The icons were just the right size for my phone. Now they are larger and when I swipe across I press one at the same time and it opens that alp. Don't know who it is you say you been listening to? Maybe you should be listening to ALL REVIEWS that you don't show on the first page?

Christine Silva August 31, 2016

App is slow I have att uverse wifi but this app is the slowest app Ive ever used. Takes so long time to open and then Takes forever to load each page. Presses items I didnt press. Used to have Att products before and loved them but thinking of going to cable. Maybe it has to do with the merger with Directv.

Tyler Kostuch August 30, 2016

Awful User Experience and Performance The app is slow and unresponsive at times. It also doesn't respect many Android design settings making it unintuitive to use. The hamburger button is in the top right for instance. Overall, this app needs a lot of work and does not seem like a quality or professional product.

Matthew Chalmers September 9, 2016

Freezes App is awful, freezes on every screen when trying to navigate. Can't use back button, it will stop working and have to restart, open, redo all steps to get to desired location (if I'm lucky) didn't let me pay bill and then tried on the website and it didn't process which resulted in receiving a late fee

AEL August 28, 2016

Jumpy and slow The ap is jumpy and S L O W. Loads so slow that when you click for example make a payment it's still loading and then it jumps and you've actually clicked something else. This is a payment ap, why do you have ads in It? Take out the frilly B.S. and make it WORK!

Alfredo Diaz August 30, 2016

Galaxy Note 7 Really HATE this app! It used to work nicely, but it doesn't even allow me to check my "Upgrade Eligibility" page. It keeps bypassing that page and redirects me to some other page. PLEASE FIX THIS!!! You need to hire better IT techs or pay them better!

Tunisia Mitchell September 5, 2016

Upset Every time I log in the app freezes on me... I use to have no problems at all until I switched from the note 4 to the note five... If I upgrade to the note 7 will I still have this issue??? I've tried clearing my cashe, restarting my phone, etc and I'm still having the same issue... Idk if it's the app or my phone, but I'm beyond FRUSTRATED now!!!

Shanna MzSmokey Simmons September 3, 2016

This is the worst app. This is the worst app and always has been. Its all slow. It always freezes. It take multiple tries and so much of my time just to make even a simple payment. It always been this way. Years. Been trying to make a payment for over an hour now and the app wont work at all and now if freezing up my phone. Thats awesome! Thanks

Chuck Sawyers August 27, 2016

It sucks. AT&T over the past 3 months have been nothing but unless. The can not help and can not fix their mess. I can not log into my account and every time I call no one can help. I get pushed off on someone else and on and on. And there is nothing I can do. I can't get out of my contacts without costing me an arm and leg. Trapped in a bs

Lizzette Jimenez September 3, 2016

Glitchy since last update I haven't been able to use the app for a few weeks now. None of the menu options actually work, seem to just freeze. I just go to the website on my mobile browser to access my account now as the app has become useless.

September 25, 2016

Used to be useful, but not anymore Before this latest version, I liked being able to quickly log in and check my data usage across all devices, and to quickly pay my phone and Uverse bills. But now this app is almost useless since it constantly freezes when trying to load.

Anthony Rodriguez September 2, 2016

Does what I need. The good: nice clean look, easy to find most the information I want to see at a quick glance. The bad: glitchy doesn't always load after logging in. Once in a while it closes when I switch from one account to another linked account. Also many features send you to the full website.

Chris Williams September 19, 2016

Will do everything, SLOWLY An app is supposed to be light and nimble. This app is not. Yes, you can take care of everything via this app, but you will wait forever for information to load. And be careful not to touch anything until each section has loaded because if you do you will be sending this app on another long search to gather data for whatever you just clicked. Just terrible. Do yourself a favor and just use a browser, but not a mobile one because the captcha wont recognize keyboard input.

September 3, 2016

Freezes up a lot when making changes My AT&T app freezes up most of the time when I'm viewing bill or I was updating something in the app. I have to go onto the website just to complete the change since the app just loads forever without making the change. Honestly the only thing it's good for is viewing my balance real quick other than that I have to use the online website. And I know it's not a phone issue just bought a Samsung Galaxy s7 and it works great with all other features and my data just started over so good on speeds.

August 27, 2016

Ads in a payment app What kind of BS is this you greedy b@$t@rd$. Ads in a payment app? This is why I hate AT$T. Crappy network, crappy service, never update phones, and just plain greedy. I really wish T-mobile were slightly more reliable.

matthew harp August 31, 2016

Slow and glitchy Most useless POS app ever. Literally never works. Takes forever to log in and when I try to go to billing or another feature it just doesn't load. It's not my phone, it has never worked on any of my phones. Absolutely horrible. Would give 0 stars if possible, since it has no use.

Jimmy Mathelier September 8, 2016

This is the worst app. I have an Samsung Galaxy 6 edge plus. When you want to make an payment or view your account, it buffers. Never-ending buffering so you can't view or make payments. Engineers you need to delete and start all over.

Juan Gonzalez August 31, 2016

Poorly developed Freezes all the time. Only good for paying bills. When I try checking anything other than my data or my bill i.e. upgrade availability, the app gets stuck and none of the buttons that appear react to your touch.

Kellye Sandlin September 10, 2016

What a crock of you-know-what I got a notification that I had a bill Alert on my ATT account. So I pressed the notification and surprise! I'm sent to the PlayStore to load the app. I load the app. Once it's loaded, I don't even have to login, and it shows my account and data usage, BOTH of which are FINE. There's no bill problems or alerts. And worse, I clicked on anything else I got a web error! So, what I believe has happened, is ATT "somehow" knew or found out that this app wasnt on my phone and duped me to install. UNINSTALLED!

Kenneth Hill September 5, 2016

This app is EXTREMELY SLOW!!! Once you log in, there's a loading icon that never finish loading, which prevents you from going any further. Nobody wants to wait 5+ minutes choosing each option.

Divaani L. September 2, 2016

New App not working This new app has not been working. Freezes, hiccups, crashing and just plain wasting my time. Get it together At&t. Next stop; verizon, when my contract is over in 7 months I'm switching. Fees, fees, fees, new rules, always trying to get the customer to upgrade to a more expensive plan(now involving Direct TV. REALLY? NOT INTERESTED IN 1000 CHANNELS OF BASICALLY NOTHING BUT REPEATING CHANNELS, HALF OF THOSE ARE SPORTS CHANNELS) that's supposedly better for you. Can't wait to say adios At&t. 0 stars!!

Aunty Tita September 21, 2016

August 2016 update made it awful! It was a useful app before the update. Now it's sooo sloooow... It takes forever to load account info and just as long to pay my bill. It used to be a quick couple of clicks, but no longer. What's up??

Celeste Aceves 1marissa September 28, 2016

Lowsy! It never accepts my user ID and is constantly giving me an error message. I know my user ID is correct because I screen shot it once I saved it. I can't stand it. THEY NEED TO FIX THIS ISSUE ***IT'S EXTREMELY FRUSTRATING ***

Chris Sharp August 27, 2016

Constantly Freezes Everything freezes except the drop down menu ever since the fingerprint update. Reinstalled it without the feature to no avail. Used to love this app, now, not so much. It's completely useless now. Note 5

Dontavious Sanders September 5, 2016

Slowest app I own This app is ok at best, which is very disappointing considering how big of a business AT&T is. The UI/UX is kinda "meh" and almost any action is S L O W to complete. Those are really my biggest gripes. Not being able to pay my bill from the app sucks ass well.

Ashton Childs August 28, 2016

Issues Cannot edit authorized users..... Sitting on the phone with customer care now to do what should take less than sixty seconds. Just tried to do an upgrade and the app cannot load and device options. Horrible app.

Kelcey Wilson September 13, 2016

Difficult to navigate It use to be easy to navigate until they "updated" it. Now it's hard to find anything, I have to keep putting my login information in every time I go to a different section. Wasn't much of an "upgrade" in my opinion.

Nathan Bargar September 14, 2016

0 STARS!! Apparently all this app can do now is show data usage, bill balance, and days left in billing cycle. EVERYTHING ELSE no longer works properly.... USELESS!

Larry Holland September 2, 2016

Needs some work The same app is used for both the contract phones as well as gophones, but you can't use the app for paying both accounts. Also every time I try to pay the gophone account there's always a problem.

John Iribarren August 29, 2016

Bad This app went from horrible to half way decent after the update that AT&T is so proud of.. Too many pages to load to make simple change. Pages still super slow to load.... Being AT&T you'd think they would have a state of the art app, but that's not at all the case. Trash, trash, trash,...... App reminds me of dial up internet. Step it up AT&T, step it up..

Mark Christopher September 22, 2016

Horrible This app is atrocious. Slow to do anything but check usage. Lags when you click anything and then just randomly jumps between screens skipping what you are trying to view. Everyday my contract is closer to being done and I can't wait.

troy olson September 16, 2016

MUST READ!! Pretty bad a communications company can't create an app that doesn't lag... Anyone else see the irony? This app doesn't give me confidence in the company!!! App is basically a bad echo of their mobile site.

Glenn Arriola September 4, 2016

Piece of junk Supposedly it will make handling your account easier. That's a bunch of bs. The app is slower than the dial-up Internet... waste of time. At&t website is also slow and unhelpful. Ugh.

What's New

We’ve listened to your feedback. You can now use your fingerprint scanner as an extra layer of security for the myAT&T app (supported devices only).

Introducing the AT&T THANKS Program. With AT&T THANKS you can:

• View your rewards, benefits and perks with myAT&T

myAT&T requires an active AT&T account that is registered for online account management. myAT&T does not support Premier business accounts or GoPhone/Prepaid accounts.

Additional information

Updated

September 28, 2016

Size

Varies with device

Installs

10,000,000 - 50,000,000

Current Version

Varies with device

Requires Android

Varies with device

Content Rating

Everyone

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Permissions

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Offered By

AT&T Services, Inc.

Developer

Visit website Email g41808@att.com Privacy Policy

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