Oh AT&T why do you hate me. It's been almost 4 years since Rich died. I can't seem to get anything straightened out when something else goes wrong. I can't get app to NOT send billing notifications to phone after I just talked to a rep and they changed that setting. Also, the rep said he added unlimited data for a set price. Lies.
1. Very slow. That may be my connection, for we rarely get 55% of the internet speed for which we pay. The interface stalls frequently when attempting customer support contact. 2. The Chat feature is disabled. 3. On the other hand, payment features work very well, and are user-friendly. It's too bad that AT&T discourages customer support.
Horrible!! AT&T tech support had me download it so if I needed to schedule an appointment for technician to come out I would be able to..NOT!! I had a feeling that was too good to be true because you can't do it on the desktop version. AT&T outright lied. The app has too many issues but I'm not taking my time to tap them all out.
Most frustrating update ever. It is so slow and unresponsive. When you switch out of the app and back into it, it starts you from the first page even if you were in the middle of doing something like adding an authorized user and going to get th temporary verification code they sent you via SMS. Oh, and when I decided to just get the code from my notification bar, it gives me an error that they are having temporary problems right now. Absolutely useless!
App is terrible. Pages don't load. If, and when they finally do, the screen freezes. But if you click on "PAY MY BILL" that works fine. I called customer service and English is their 2nd language, English is my only language. So you know how that went. They tell me it's my phone and suggested I upgrade. I have the galaxy S8 plus. Upgrade to what?
it used to work good now all it says is I owe over 2000 dollars I know i don't they say it's a glitch in the app they said to update it and it would be fixed. ya right still can't use my app what a waste
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