Yale Access

1.74K reviews
Content rating
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About this app

Yale Access offers you everyday convenience and trusted security for your entire home through smart security solutions and the Yale Access app. We’re here to help you protect the things that matter the most. Peace of mind is only a tap away.

This app is not compatible with Yale products sold outside of the US or Canada. For a full list of compatible products, visit support.ShopYaleHome.com
Updated on
Sep 18, 2023

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
Personal info, Financial info and 4 others
This app may collect these data types
Location, Personal info and 9 others
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

1.71K reviews
Jessica Clausen
August 10, 2023
Loved it when i could access it! The app kicked me out over 2 weeks ago. I changed my password without issue, but I never get a verification code to get back in the app. No one in support has helped me.I am just getting the run around. They keep asking me the same questions over and over. Do they even have a ticketing system for issues? I am so irritated. One of the reasons I chose this lock was the ability to open the door with my phone.
6 people found this review helpful
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David Marti
July 18, 2023
App is buggy, delays in status updates and doesn't show you if what you tried to do was successful, like adding a user. Also, why are "door left open" and "door closed" in 2 completely different notification categories, with 2 different icons? One is a gray circle, the other is a yellow sunburst. So obviously they don't stack. That's just stupid.
3 people found this review helpful
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Tin Le
August 19, 2023
Finicky, buggy, confusing UI. It's obvious the people who created this app don't use it regularly. I spent several hours trying to update my personal entry code, because it kept giving me unknown error. I had to clear data and cache for the app to work. Really? I also have to constantly sync door sensor because it can't tell if my door is ajar, locked or unlocked.
4 people found this review helpful
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