Stacey L. Have had VueZone for a year now, and the recent issue of not being able to capture or view video/snapshots is the first problem I've dealt with! When motion was detected, I still got e-mailed and was able to view live feed (unless site was down for maintenance)! Being divorced and living by myself for the first time in years, I have a sense of security being able to check my apartment and my animals! I love this system and would recommend it!
Invalid login message Since I updated to the newest version 3.1.10 I can't get in to my account. All my other devices work with the older version, but now it's not working on my Samsung S5. I removed the app rebooted and reinstalled and still get the message Invalid Login message.
Maintenance and use of app Was a good app till they up graded the app. Been with them almost 2 years and no problems till now. Will give five stars when thy fix the problems. Lost stuff that was taken while the site was done and on able to view cameras hope to see it getting fixed soon. I do understand problems happen.
website down due to maintenance again? ? I understand a website being down for maintenance.. but 5 days now is unacceptable, especially if this is an app that's supposed to monitor your home, work or office. It would be nice to get an alert by vuezone, some communication. In all honesty I'm fed up with this monitoring system.. wayyyy too many problems.
You didn't help me and put me in danger premium support! You were a paid for premium app when my home. Help changed my password on a Friday that some haters would b in my small town. She reached in front of me as I went to enter my new pw. Then she left w/o a word and ignored my ph calls all weekend.when I called u 2 help change it, I was given a "ticket"#! I didn't hv access to my 4 cams and 4 all I knew they were viewing me thru MY OWN CMS N WIFI! Just who is it premium app supporting???? Had to quit using then changed it n WiFi n all pw(s). Myself! THANKS!
Service not working Still no service on 3 of 5 of my cameras since the last maintenance issue. I have been calling for over a month and NO ONE seems to be able to help me. Continues to say someone will get back to me by email or phone. I spoke to a manager and he couldn't do crap. All he can say is I've updated you to a level 3!! What the heck does that mean? Here I am another week later adding to the month spent without full service, calling only to be told the same thing!! Cancelling. Poor service/worse customer service!!