Data usage on widget and possibly inside app is misleading. It tells you that you have reached your limit, but has no indication that you have gone over it or by how much. I just got a huge bill because my widget was saying 1GB out of 1GB for a few days and I had no idea I was racking up a lot of excess usage charges
Just like their website doesn't work properly So tired of virgin mobile ripping us off i can't get bills online because they've locked me out yet again then over charging on data.
Great Reminder App, however... This app is great to find your balance for both data and credit. However, I always struggle to understand how there isn't a top up function that you can do directly through the app itself. Instead you need to click on the data link in the app to bring up a separate browser up which you then need to login and go through the tabs to reload credit/data. I think most users would really appreciate this function, increasing user friendliness. Kind regards, Loyal VM Member
Since March update... Current users should uninstall, then reinstall and then you can enter your account details - app will then work as it should. It's disappointing that we need to do this all over again and that we need to work this out for ourselves.
Can't recharge from app It's fine for checking credit and data but would be very helpful if we could recharge from the app, even when we are out of credit. I had a very hard time recharging recently, I was out of credit so couldn't get online to my account. Tried to call the recharge number to use a credit card but can no longer do that and I didn't have a computer to go on line. Making it very difficult and frustrating to find a way to recharge.
Unable to register Since last update I was told to register and after doing that was told I am already a uservand needs verification. Nothing happened. Why the change?
✔ Fixed issue with settings screen not updating
✔ Fixed bug causing some devices to require log in twice
✔ Other minor bug fixes
Virgin Mobile Saudi App lets you manage your account and enjoy music services
Provides access to account, outage and service information for XFINITY customers