Does what it says on the tin. The app is easy enough to use. It doesn't keep pestering me to login again, and it's fairly easy to find my way around with it. I like the flight status screen, the online check-in and the avios/tier point display. Slight area for improvement would be the loading time, and maybe if it cached the flight and account information. It seems to always always call home before writing anything to the display. Also, I still have to print boarding passes, as the LHR T5 scanner doesn't seem to read the QR in the app.
Doesn't adjust to mobile screen and payment issues. This app is not mobile screen friendly Have to scroll to view details,so awkward to navigate. Twice tried to make additional payments through app. First time entered my security details for debit card, it then did nothing but show a blank screen. Tried again a few days later this time, it said please enter security details, then didn't bring up the enter these characters section to do so. Not impressed.
Great App just needs one improvement This is a great app, however it needs to update you quicker and send you alerts when there are flight delays. Sometimes it takes hours. By this time youve already checked in and gone through security. That's OK if you're at an airport with good facilities but rubish if you're not.
Reliability Doesn't always work. Many times I've had to go to the check-in desk to collect my boarding card. Once I actually double booked a flight as it was showing I had no bookings in my account. When I got to desk again to collect my boarding card they told me the first was successful. Got a refund... good when it does work.
Handy Like the interface, check in is fast and having the boarding pass in the app is really useful. Also useful for keeping track of your executive club points. On the down side the 'zero' button is almost impossible to press when adding your credit card security number as it is mostly obscured by the 'submit' button.
Does exactly what you need, with the minimum of fuss The app does everything I want and, so far, has never failed. Missed my connection today due to fog at Heathrow, but I've been rescheduled before I land and I've checked in on the app before disembarking. Lots easier than the queues at customer services.
- For everyone who has been asking us to make upgrading easier, its finally here! You can now upgrade in just a few taps (conditions apply)
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