British Airways

British Airways plc

About this app

The British Airways app makes booking, boarding and accessing everything about your flights easier than ever before. Personalised to you, the app gives you instant access to the information you need, when you need it.

Features:

- Timeline
Including live travel and flight information, and convenient tools and tips for your journey – all shown in a simple card format. See a countdown to your flight, find out which terminal and gate you need to go to and keep up to date when things change.

- Boarding passes for more than one passenger
Now up to eight individual mobile boarding passes can fit on just one phone, provided everyone travelling together is on the same booking reference number.

Multiple boarding passes are available from the following departure airports: Aberdeen, Amsterdam, Basel, Belfast, Dublin, Dusseldorf, Edinburgh, Geneva, Glasgow, Jersey, Leeds, London City, London Gatwick, London Heathrow, Manchester, Vienna, Zurich.

Bookings which contain an infant passenger cannot currently use multiple boarding passes.

- Personalised home screen
Your home screen is your personal gateway into the BA app. Themed around your next destination, it will give you easy access to important information surrounding your flight, including your mobile boarding pass.

- Widget
You can add the British Airways widget to your phone's home screen and get the latest information on your next flight, as well as quick access to boarding passes.

- Book flights
Booking a flight with British Airways has never been easier. Browse our cheapest fares to over 400 destinations or quickly access your recent flight searches made from any device, and book a flight from over 130 countries.

- Manage your flights
Access and purchase upgrade offers from your phone, book seats in advance, add flights to your calendar or send them via email and get up-to-date arrival and departure times for all of your flights. Additionally, lounge users can access the British Airways Lounge Wi-Fi password.

- Flight status and schedules
Search and track all British Airways flights for the latest arrival and departure times.

- Exclusive features for Executive Club Members
Executive Club members can use our app to check their Avios, Tier Points and full transaction history. Get flight updates sent straight to your device. Those using TAG, our digital bag tag, can also update it within the app after checking in.

Not an Executive Club member yet? Join for free on ba.com.

- Permissions
We need access to your calendar and email to let you add and share bookings. We also need access to your camera and Location and Bluetooth Services to link with TAG, our digital bag tag.

Finally, we need permission to send you notifications.

Please refer to the 'Application Licence Agreement', linked on this page, to view the terms of use of this application and use of mobile boarding passes. By downloading the BA application, you agree to the terms of the Application Licence Agreement.
https://www.britishairways.com/en-gb/offers/terms-and-conditions/british-airways-license-agreement

Ratings and reviews

Basically doesn't work for most trips. Does the bare minimum badly, everything else forwards you to either call a number (which is never picked up), or a regular website. Maybe this is more a review of BA's shocking lack of service and competence in general. A specific example of a feature that didn't work was COVID documents upload, which constantly just had a greyed out submit button, as a result I wasn't able to check in online so had to arrive at the airport extra early.

The fact that I can't submit my COVID documents on any platform and will have to arrive extra early to check in is majorly annoying. I contacted customer support and their response was to try a different browser and that they had lots of reports of issues with the app, so I tried Firefox, Chrome, and Edge. It still had the same issue where I click "submit" for my COVID documents, and then nothing happens. Contacted customer support again and was told that I would have to check in at the airport.

The "upcoming" and "past" bookings are broken. If your booking has multiple flights, then the entire booking (and all contained flights) will show up as past once the first flight is completed. This will also cause all of the dates for the flights to revert to the unix start date of Jan 1 1970. Therefore, you cannot check the dates, times, and status of any other flights in a booking after the first flight is completed. This makes the app less useful than just using Google.

What's new

What’s new

We’re always working behind the scenes to make improvements to your experience. Our tweaks improve the British Airways app by making it faster, safer and easier to navigate.