Forced to fly BA as there were no other option. Had to use this app to check in. I gave up flying BA last month as i was charged for a diet coke on a Dusseldorf flight (i am Emerald One World). Over 12 long haul business class flights i did every year with BA, but i realised they are racing to the bottom. Enough is enough, moved to Cathay and American.
Use it for browsing flights (although the website is easier to use if researching anything more complicated). Quick to select and buy a flight, electronic boarding pass is brill, ability to keep an eye on my BAEC status is also very handy. Very happy with what I use it for.
The website said if I downloaded the app I would be able to check in for my return flight too. Not true until 24 hours before take off. At least I thought when I do finally check in for the return I can download my boarding pass. NOT TRUE AGAIN. The app came up with some total rubbish saying there was a problem with my documents. I had to get the boarding pass at the airport. I think this app is a total waste of space on my phone and I'm just about to uninstall it.
Unlike 6 months ago, the app isnt working for checking in online (other features untested) and does not update or give flight times. Need to go to mobile website to check in online. But bizarrely it then shows the boarding pass in the app. Too much faff now and defeats the purpose of having everything in one place.
It's rubbish, simply put the main reason to use this is to check in, which has the ability to do, it just does not do it, you need to check in on line & go back to the app to retrieve the boarding pass. Not good enough. Also with these added extras - delayed fights and poor cabin service.
What a terrible app, or more accurately what all systems that sit behind it. Every time you try and perform an action on the app, there's some sort of error. It's so bad, after booking a flight and paying for the ticket, it then tells me that the ticket might not have actually been purchased, and to use a contact form to find out. What an awful user experience.
-New version includes changes to surcharge calculation for bookings made from UK, Switzerland, Finland and Spain that are paid through credit card which will come into effect shortly.
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