Terrible gimmick, gp supposidly reffered me a week ago yet I have still not been given an appointment. Called support and the operators hang up on me. Now I cant even get through to them because they are refusing to answer the phone.
Very dodgy advertising - it uses the NHS name so you assume it's free. Then it takes your identity information - driving license or passport picture - and a photo of your face before then asking for payment. No mention of payment in the app description, advertising or app up until that point. Dodgy data policy and dodgy advertising. Babylon needs to fix this and be up front about the data it uses and the fact that customers have to pay rather than falsely presenting itself as an extension of NHS services.
Absolute waste of time. After a list of questions I assume computer generated, i was advised to go to see my doctor. I will be un installing this useless app
Have been using for 2 years and absolutely love it. Have my whole family on the monthly plan and it's extremely useful. I had a surgery starting everything via Babylon and even had a consultation in the hospital straight after the surgery to get a second opinion on something. Highly recommended.
Shallow, very generic, not useful at all! All these infos can be easily found online quicker, and the software is not deeply programmed (do you know that stomach and intestine are two different organs?)
We are always listening to your feedback and making improvements to help you get the best healthcare service with babylon. Here's what's new:
○ NHS GP service - we are expanding the reach of our Free NHS GP service to more locations. All of London is now eligible to join! Plus it's 24/7
○ Minor improvements and fixes to our consultation and triage services
If you have any suggestions on how we can improve our service to you, please let us know at email@example.com.
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