TELUS Health MyCare

TELUS

About this app

TELUS Health MyCare™ is your virtual clinic for seeing a healthcare provider or online doctor in Canada (provincial restrictions apply). Skip the waiting room with virtual care appointments and online prescription requests available from the comfort of home.

TELUS Health MyCare is Canada's #1 most trusted online healthcare platform.*

VIDEO CONSULTATIONS: Get face-to-face video conversations with primary care healthcare providers (provincial restrictions apply) from the comfort of your home or wherever works best for you.

ONGOING CARE FOR MENOPAUSE AND WEIGHT MANAGEMENT CARE: We’re with you for every step of your journey. Our membership plans start with a face-to-face video conversation and continue with support through a dedicated chat with your Nurse Practitioner. Book additional appointments with counsellors and dietitians to further support your journey. You’ll always have the expert guidance you need to feel your best at your fingertips.

CARE YOU CAN TRUST: You'll receive care from licensed Canadian Nurse Practitioners. Nurse Practitioners in our Weight Management program follow Obesity Canada Clinical Practice Guidelines. Nurse Practitioners in our Menopause Care Program all follow Menopause Society Guidelines and are led by Menopause Society Certified practitioners. All doctors are licensed in the provinces they provide care in.

MEDICATION DELIVERY: Use your local pharmacy or get your prescriptions delivered quickly and discreetly right to your door through our TELUS Health Virtual Pharmacy.

SAFETY & SECURITY We take data security and privacy extremely seriously. All of TELUS Health MyCare's clinical procedures meet industry and legal standards. We retain patient records in accordance with national best practice guidelines and all patient data is securely transmitted using industry-recognized encryption methods. TELUS Health MyCare is LegitScript certified.

Appointments are scheduled in English by default unless you are in Quebec where appointments can be either in French or English. If you would like to schedule an appointment in a different language, contact our Support Team.

LANGUAGE / LANGUE The app is available in English and French.

For more information visit: telus.com/mycare

DISCLAIMER: Voted #1 most trusted Online Healthcare Platform brand by Canadian consumers based on the BrandSpark® Canadian Trust Study, years 2023 to 2026. The decision to prescribe is based on the independent judgement of the healthcare practitioner and on the individual's needs, medical history, and contraindications.

Ratings and reviews

if I could give 0 or negative stars I would. Glitchy. Password reset is broken so I had to create a new account. I created the new account and go to the account details page. There's a notice "some account details can't be changed in the app, please get in touch" and a button to get in touch. Clicking this button crashes the app instantly. Telus: you are the worst.

I paid for the private menopause care service and my NP sent me a follow-up via chat regarding labs. now when I click on the chat, it crashes the app. I've tried clearing the cache, logging in and out, updating the app and even reinstalling it. I have no idea what to do with my lab results because I can't see the stupid chat function. please update so this doesn't happen on Android anymore.

Waited on the call from 10 mins before my appt time - only to have it canceled at the appt time and advised they tried to get through to me a few times with no response. I was waiting for the doctor to connect in the room - and it canceled before anyone ever came on. Disappointing.

What’s new

In this release, we fixed some minor bugs.

Thank you for using TELUS Health MyCare. If you have any suggestions on how we can improve our service, please let us know at [e-mail]