TELUS Health MyCare

Babylon Health

About this app

TELUS Health MyCare™ lets you easily see a Healthcare Provider right from your phone.

FEATURES
Video Consultations: Book an appointment with the Doctor, Counsellor or Dietitian of your choice (provincial restrictions apply) and have a video consultation from the comfort of your home or wherever works best for you. If needed, prescriptions and referrals for diagnostic tests/specialists can be provided.

Easily access your TELUS Health MyCare consultation notes and additional appointment details through the Care Hub whenever you need them and get your prescription delivered directly through the app.

Appointments are scheduled in English by default unless you are in Quebec where appointments can be either in French or English. If you would like to schedule an appointment in a different language, contact our Support Team.

Symptom Checker: Get more peace of mind 24/7 with our chat-style Symptom Checker, powered by Artificial Intelligence, which asks you questions about your symptoms to suggest possible courses of action.

Healthcheck: Learn more about your health in just 15 minutes. Our free digital assessment tool gives you a picture of your current health and suggests lifestyle changes for healthier living.

Monitor: Connect your existing health apps and set medication reminders to manage your health in one place.

GET STARTED
1. Register for your free account.
2. Book an appointment time that suits you.
3. Start having a video consultation with a healthcare provider.

SAFETY & SECURITY
We take data security and privacy extremely seriously. All of TELUS Health MyCare’s clinical procedures meet industry and legal standards. We retain patient records in accordance with national best practice guidelines and all patient data is securely transmitted using industry-recognized encryption methods.

LANGUAGE / LANGUE
The app is available in English and French. If you wish to change the language of the app without changing your smartphone language, please follow the instructions below.

For Android 13 or later OS
To change the language of your app, go to your phone Settings, search for Languages and input, tap App languages then TELUS Health and select the language of your choice.

For Android 12 or lower OS
For these versions, the app language is dependent on the phone language. If you want to change the language of the application, please change the language of your phone in the general settings of your device.
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L’application est disponible en Français et en Anglais. Si vous souhaitez changer la langue de l’application sans changer la langue de votre téléphone, veuillez suivre les étapes suivantes :

Version 13 ou ultérieure
Pour changer la langue de l’application, allez dans les Paramètres de votre téléphone, entrez Langues et saisie dans l’outil de recherche, appuyez ensuite sur Langue des applis puis TELUS Santé et sélectionnez la langue de votre choix.

Version 12 ou antérieure
Pour ces versions, la langue de l’application est dépendante de la langue du téléphone. Si vous souhaitez changer la langue de l’application, veuillez changer la langue de votre téléphone dans les paramètres généraux de votre appareil mobile.

For more information and a full list of FAQ’s, visit telus.com/mycaresupport.

Ratings and reviews

Once you figure it out, it's an app that is helpful, straight forward and easy to use. My registration was a bit buggy with the ID photo upload not completing and the blue circle of death just spun and spun. After a couple of days when I tried it again, it worked. I would recommend this app for anyone that wants an option for health care that just simply makes everything easy for once. It's really nice to feel like I'm finally living in the future. Thanks Telus!

Frustrating--cannot export information from the app to my computer. Cannot even select text to paste into an email. So all the complex notes provided by the doctor are on my phone and only on my phone. I could do screenshots of the phone screen, but that's slow, and of course, the text in the resulting images is not searchable. Transcribing by hand is slow and error-prone. Please implement a way to get our health information off our phones!

The experience is positive when the app is working however they have authentication issues all the time. I am constantly faced with either my email or password not being recognized, only to come back an hour later and successfully log in using the exact same credentials. There is no real support except a ticket system - and the response time is inadequate for a service dealing with healthcare. So much potential but there needs to be more investment in making this better.