TELUS Health MyCare

TELUS

About this app

TELUS Health MyCare™ is your virtual clinic for seeing a healthcare provider or online doctor in Canada (provincial restrictions apply). Skip the waiting room with virtual care appointments and online prescription requests available from the comfort of home.

TELUS Health MyCare is Canada's #1 most trusted online healthcare platform.*

VIDEO CONSULTATIONS: Get face-to-face video conversations with primary care healthcare providers (provincial restrictions apply) from the comfort of your home or wherever works best for you.

ONGOING CARE FOR MENOPAUSE AND WEIGHT MANAGEMENT CARE: We’re with you for every step of your journey. Our membership plans start with a face-to-face video conversation and continue with support through a dedicated chat with your Nurse Practitioner. Book additional appointments with counsellors and dietitians to further support your journey. You’ll always have the expert guidance you need to feel your best at your fingertips.

CARE YOU CAN TRUST: You'll receive care from licensed Canadian Nurse Practitioners. Nurse Practitioners in our Weight Management program follow Obesity Canada Clinical Practice Guidelines. Nurse Practitioners in our Menopause Care Program all follow Menopause Society Guidelines and are led by Menopause Society Certified practitioners. All doctors are licensed in the provinces they provide care in.

MEDICATION DELIVERY: Use your local pharmacy or get your prescriptions delivered quickly and discreetly right to your door through our TELUS Health Virtual Pharmacy.

SAFETY & SECURITY We take data security and privacy extremely seriously. All of TELUS Health MyCare's clinical procedures meet industry and legal standards. We retain patient records in accordance with national best practice guidelines and all patient data is securely transmitted using industry-recognized encryption methods. TELUS Health MyCare is LegitScript certified.

Appointments are scheduled in English by default unless you are in Quebec where appointments can be either in French or English. If you would like to schedule an appointment in a different language, contact our Support Team.

LANGUAGE / LANGUE The app is available in English and French.

For more information visit: telus.com/mycare

DISCLAIMER: Voted #1 most trusted Online Healthcare Platform brand by Canadian consumers based on the BrandSpark® Canadian Trust Study, years 2023 to 2026. The decision to prescribe is based on the independent judgement of the healthcare practitioner and on the individual's needs, medical history, and contraindications.

Ratings and reviews

I don't think I've ever actually managed to get an appointment through this service, no matter the issue. As another reviewer noted, you spend all your time describing the issue, possibly even attaching images, and then you can't find an appointment, vs other phone appt providers (eg Avee Health) where I've been able to get something same day pretty much every time. Not enough providers working with this service to make it worth using.

1. They can't help people under 16. 2. Tried to change something of my account, and the "help" page was just a website telling you to download the app although I already have it. 3. I tried to contact someone to get the issue fixed, couldn't contact because it said I needed to download the app that I already have, couldn't log in because "my password was wrong" (it wasn't), went back to the app, couldn't find an option to contact someone. Overall, just very confusing, and not helpful.

Very frustrating experience with the app. You can’t change your email in your account, you need to contact support. Support link redirects you to TELUS support, which requires a Telus account. If you don't have one, the only help options are telecom and business - no MyCare. If you email MyCare support, they reply saying the inbox is unmonitored and give a phone number. If you call that phone number, there is no option to handle app accounts. An absolute infinite loop of broken support.

What’s new

In this release, we fixed some minor bugs.

Thank you for using TELUS Health MyCare. If you have any suggestions on how we can improve our service, please let us know at [e-mail]