For a smart home app with automation, it's pretty buggy. Schedule time is stuck on Eastern Pacific regardless of app time or fan time. The screens do not update unless I close and reopen the app. I was able to get it working once I recognized these issues. For what the fans cost, the app should be better.
[UPDATE 1 YEAR LATER] Still horrible. 50% chance one phone shows fan offline, while other phone is online. The only thing reliable is a simple remote.Forget Haiku if you are looking for smart fan. APP is horrible and reason to return Haiku fans. What a shame.
Love automation, use this to turn on my lights in the morning when I wake up and go to bed. Has made my life simpler! The only annoying feature for me is that if I reboot my phone, it will loose connectivity to nest. Frequently I have to re-establish my account with nest. Outside of that, I don't have any issues.
This app makes an otherwise nice fan a nightmare. It constantly signs me out and when it does, the fan changes settings. Rather than say I'm signed out, the app just crashes. It takes me 10 minutes to change fan speed on the app. I've had this thing for a year and no change. The fan is good but the technology is awful. Update- a Haiku rep contacted me to try to troubleshoot and I appreciate that...but nothing has changed and the fan is starting to make its own decisions, so now I'm waking up sweating because it thinks it should sign out of the app and then turn off at least once a week. Update. Customer service contacted me. After about 2 months got the fan working correctly. That lasted about 2 months. Now I can't keep the fan or the switch connected and they do whatever they want in the middle of the night again. This is not a smart fan. It is a really expensive annoying fan.
Miserable app attempting to connect everything. On the phone twice for an hour, finally one works and the other disconnects. Nice support team, app/connectivity F-
Current version is still buggy. I lose connection to the fan, adding rooms to group devices doesn't save. Wall remote is hit or miss on connectivity, but luckily I have an Alexa to control it. Fan itself is great, app is sadly lacking.
Fixed link to FAQs, Support, & Docs