John Williams
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The app is not great, but it gets the job done. Revising my previous review up two stars since I discovered the scheduling feature will solve or at least hide the issue I was having with my Ecobee pairing settings being overridden randomly. Now, I just run a couple of schedules that re-set my desired temperature and max speed settings.
4 people found this review helpful
Big Ass Fans
August 25, 2021
Hi John! We apologize for the inconvenience. Please contact our technical support team at 877-BIG-FANS. We are happy to help troubleshoot!
A Google user
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Riddled with bugs from the day I got these fans nearly two years ago. Even now, my fan refuses to remember my settings and instead ALWAYS, WITHOUT FAIL resets to whatever temperature it feels like. At least it usually finds the fans now. EDIT: Within seconds of posting this review, ny fan turned on again. It had, yet again, reset from 76 to 72 on its own. These "Smart Modes" are completely unusable and if I could I'd probably return these fans because the marquee software is absolute trash.
3 people found this review helpful
Big Ass Fans
March 25, 2019
Hi Brian! Thank you for reaching out. We sincerely apologize that you are experiencing issues with you Haiku fans. I found your account in our system, I will have a Haiku Technicians reach out to you. One of them will be in touch shortly.
C R
Excellent fan impressed with Haiku L that I Purchased. No need to look for remote with phone app. I have set schedules with the app also. Light on low makes a Excellent night light it is very dim and gives you enough light to get up. Mounted on a low incline ceiling. Light does does not emit any heat like my old fixture did. Great first experience with Haiku L.
4 people found this review helpful