CNB Mobile Bank

City National Bank of West Virginia

About this app

App Store Description
Enjoy a better mobile banking experience with City National Bank. Our new mobile application offers enhanced speed and customization options that cater to on-the-go needs. Easily manage your finances from your fingertips using the following features:
• Customizable dashboard - organize services and see what’s important to you such as transfers, mobile deposits, card management and more
• Organize transactions by adding notes or attach a photo of receipts and checks.
• Easily deposit checks with mobile deposit
• Quickly and safely send money to friends, family or someone you trust with Zelle®
• Set up alerts to monitor activity and account balances
• Make payments to a company or individual with Bill Pay
• Transfer money between your City accounts; or to another institution
• View and save monthly account statements
• Freeze or block your debit card with Card Management
• Correspond with support staff with our Message tool
• Locate branches and ATMs near you
Securing your account is easy, you’ll be prompted to create a 4-digit passcode as an added layer of security. Fingerprint and Facial Recognition is available on supported devices.

Ratings and reviews

First thing you're greeted to is a screen asking for your log in info and two buttons. One saying "Forgot?" And the other saying "Sign In" and nothing else. I have a bank account to use the app with but I cannot sign into the as I have never used it before. Therefor I don't have an account on the app to sign in with. Which means I have NO access to my own money without driving an hour to the bank just to do anything.

I love how from the hours of 9pm to around 6am, like clockwork, all transactions are visibly reversed so I can never know what amount of money I actually have. The amount of times I've had to pull out of my savings because this bank can't tell me how much I have for like a quarter of the day is beyond frustrating. We live in the modern era where this app feels like it runs on servers from the stone age. I'd rate this app zero, if I could, from this problem alone. I've complained about this be4.

At login, a verification code was sent to my old mobile number which I no longer have. This happened as soon as I entered my username, password, and touched the login button. No warning, indication, or option was given for this to occur. Fortunately my old number is still inactive or someone else could have potentially accessed my banking account through the verification text. No option to change my number. Cannot proceed until verification through my old mobile number is achieved....

What’s new

Version 3.31.1 • Bug fixes and performance improvements