It's arguably the best internet banking app in 🇪🇹. Appreciate the multiple safety/security layers. But the user experience is far from being smooth. It doesn't load very easily/quickly. Good thing though online transfers or other activities almost never fail once you start them unlike most other banks in 🇪🇹.
82 people found this review helpful
The app works well and with multiple features. However for trouble shooting online customer service was not reachable and once connection is lost it was difficult to fix. Connection issues affect app peformance & activity
26 people found this review helpful
In-branch customer service is good. However, when calling call center to troubleshoot app issues, very hard to get agents to slow down and listen to the problem you're experiencing. They tend to go strictly by their scripts and act like machines pressed for time. Dear BoA, you're talking to humans on the other end, please train your agents to act like humans.
97 people found this review helpful