BofA Prepaid Mobile

32.3K reviews
Content rating
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About this app

With the BofA Prepaid app, you can easily access your BofA Prepaid accounts anytime anywhere all from your phone! You must have received a BofA Prepaid card from an employer, government agency or company with whom you do business prior to using the BofA Prepaid app.*
This application is free to download and makes it easy for you to manage your Prepaid accounts on the go!

Once you've created a passcode for logging on, you'll have access to:
* View Prepaid Card balances
* View Prepaid Card transaction history
* ATM Locator
* Suspend or reactivate Prepaid Cards
* Manage alerts

Your security is our priority. Mobile data transmissions and account information are protected by the same highly secure SSL Standards, just like they are when you access your Prepaid accounts online. Experience the freedom of mobile account access at the palm of your hands!
For questions about the BofA Prepaid app, please contact us by calling 844.511.1331 or emailing mobileservices@prepaidcard.bankofamerica.
*This is not the Bank of America Mobile Banking app, which allows you to access your Bank of America, N.A. bank and Merrill Lynch brokerage accounts.

Terms and Conditions:

Privacy Notice:

Bank of America N.A. Member FDIC
© 2023 Bank of America Corporation
Updated on
Mar 31, 2023

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
This app may collect these data types
Personal info, Financial info and 3 others
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

32.2K reviews
Patrick Hill
August 4, 2022
Terrible Customer Experience. I've been using this app since November of last year. All of a sudden the app won't work, can get my info to load and it keeps giving me an error message. Called customer service and after 30 min of run around, deleting the app, clearing cache, reloading the app, I was basically told there was nothing they could do. The CS agent I spoke with kept insisting I didn't have an email on file. I asked her then how I was able to sign up for the app? No response.
167 people found this review helpful
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April 30, 2020
This app is beyond horrible. I would rather give it zero stars than one star. Like others have stated, even though it's accessing the same EDD card information tied to you, you have to use a different login via desktop access instead of the same login for the app. So why the hell would you use the bloody app if you can only log in succesfully on a desktop? Installed and uninstalled the app twice, just to make sure I wasn't doing anything wrong. Nope, it just really sucks. Unbelievable.
58 people found this review helpful
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A Google user
December 30, 2019
It finally works and I can actually check my balance, but these complaints are small. First off, I setup fingerprint access to make it faster and convenient to view my balance and it did not work. It says for my security to login using password. So what's the point of switching to fingerprint if it's not even gonna work. Secondly, there is a quick access option available in the settings section that didnt work at all. I tried it and got the same message as when trying to use fingerprint. Great!
186 people found this review helpful
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What's new

​You can now log into the mobile app with your website credentials and activate your card in the mobile app.