Patrick Hill
Terrible Customer Experience. I've been using this app since November of last year. All of a sudden the app won't work, can get my info to load and it keeps giving me an error message. Called customer service and after 30 min of run around, deleting the app, clearing cache, reloading the app, I was basically told there was nothing they could do. The CS agent I spoke with kept insisting I didn't have an email on file. I asked her then how I was able to sign up for the app? No response.
167 people found this review helpful
eat_pray_porg
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This app is beyond horrible. I would rather give it zero stars than one star. Like others have stated, even though it's accessing the same EDD card information tied to you, you have to use a different login via desktop access instead of the same login for the app. So why the hell would you use the bloody app if you can only log in succesfully on a desktop? Installed and uninstalled the app twice, just to make sure I wasn't doing anything wrong. Nope, it just really sucks. Unbelievable.
58 people found this review helpful
A Google user
It finally works and I can actually check my balance, but these complaints are small. First off, I setup fingerprint access to make it faster and convenient to view my balance and it did not work. It says for my security to login using password. So what's the point of switching to fingerprint if it's not even gonna work. Secondly, there is a quick access option available in the settings section that didnt work at all. I tried it and got the same message as when trying to use fingerprint. Great!
186 people found this review helpful