BofA Prepaid Mobile

Bank of America

About this app

With the BofA Prepaid app, you can easily access your BofA Prepaid accounts anytime anywhere all from your phone! You must have received a BofA Prepaid card from an employer, government agency or company with whom you do business prior to using the BofA Prepaid app.*
This application is free to download and makes it easy for you to manage your Prepaid accounts on the go!

FEATURES
Once you've created a passcode for logging on, you'll have access to:
* View Prepaid Card balances
* View Prepaid Card transaction history
* ATM Locator
* Suspend or reactivate Prepaid Cards
* Manage alerts

MOBILE SECURITY
Your security is our priority. Mobile data transmissions and account information are protected by the same highly secure SSL Standards, just like they are when you access your Prepaid accounts online. Experience the freedom of mobile account access at the palm of your hands!
For questions about the BofA Prepaid app, please contact us by calling 844.511.1331 or emailing [e-mail].
*This is not the Bank of America Mobile Banking app, which allows you to access your Bank of America, N.A. bank and Merrill Lynch brokerage accounts.

Terms and Conditions: https://www.visaprepaidprocessing.com/content/PRC384/_Docs/DIGITAL-BofAPrepaid-Terms.pdf

Privacy Notice: https://www.visaprepaidprocessing.com/Content/PRC384/_html/DIGITAL-BofAPrepaid-Privacy.html

Bank of America N.A. Member FDIC
© 2023 Bank of America Corporation

Ratings and reviews

Terrible Customer Experience. I've been using this app since November of last year. All of a sudden the app won't work, can get my info to load and it keeps giving me an error message. Called customer service and after 30 min of run around, deleting the app, clearing cache, reloading the app, I was basically told there was nothing they could do. The CS agent I spoke with kept insisting I didn't have an email on file. I asked her then how I was able to sign up for the app? No response.

This app is beyond horrible. I would rather give it zero stars than one star. Like others have stated, even though it's accessing the same EDD card information tied to you, you have to use a different login via desktop access instead of the same login for the app. So why the hell would you use the bloody app if you can only log in succesfully on a desktop? Installed and uninstalled the app twice, just to make sure I wasn't doing anything wrong. Nope, it just really sucks. Unbelievable.

It finally works and I can actually check my balance, but these complaints are small. First off, I setup fingerprint access to make it faster and convenient to view my balance and it did not work. It says for my security to login using password. So what's the point of switching to fingerprint if it's not even gonna work. Secondly, there is a quick access option available in the settings section that didnt work at all. I tried it and got the same message as when trying to use fingerprint. Great!

What's new

​You can now log into the mobile app with your website credentials and activate your card in the mobile app.