I tried and tried to log in. I don't know my user nor password. I already have an account, but can't log in! How the Hell am I going to use this app if I can't log in! I tried calling and calling, and they take FOREVER just to give me an ID. It shouldn't be this complicated. Never had this problem with other banks.
The app is good. I like that they improved the mobile deposit image capturing feature. I recently signed up for the free plan & analyze feature which seems awesome and helpful and easy. I haven't had any problems with this bank, but my work currently banks here and bad things keep happening. It makes me nervous , but again, I haven't had any issues so I'll stay.
I loved this app for transferring funds from checking to my credit card. However, this month it failed me. I can't keep up with the confirmation protocol on everything I use, but I missed the fact that it didn't confirm. Now I'm late. I really don't want a late fee. Also couldn't get through on any of the contact numbers until I called the bank number. I was told to download the app to update. It did work...this could have been more than a minor inconvenience.
This app is so unreliable. As a virtual shut-in, I cannot trust BB&T for my banking needs. This has NEVER been an issue with the 3 other banking apps I currently use.
Login is an issue, every time it requires I reset the password! Ridiculous. Another problem I have is that it takes too long for the money to come out of the account. I've had things delayed such as Amazon because of this, and of course it totally messes with the balance! It also can take over an hour to reach customer service if there's an issue. Horrible experience with this app.
I've banked with Bbt for almost 20 years and I've yet to have an issue they can't resolve. The shut down today and yesterday was certainly a first, but these thing happen. Love my bank and this app!
• Temporarily turn your credit card on or off with new card controls.
• Updated Profile & Settings, making it easier to manage your app features.
• Better manage your Plan & Analyze linked accounts.
• Enhancements for Wealth clients.
• Additional bug fixes and enhancements.
Enjoying our app? Rate us in the store. Have a question or comment? Email us at Mobile@BBandT.com
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