BCBSM

Blue Cross and Blue Shield of Michigan

About this app

An Award-winning Member Health Experience

Blue Cross Blue Shield of Michigan ranked #1 in Commercial Health Plan Member Satisfaction in Michigan, four out of five years. We're also rated highest for Digital Channels and Helping Save Time or Money. Download the app for a secure and convenient way to manage your health plan online. For JD Power 2026 award information, visit jdpower.com/awards.

Enjoy convenient access on the go:
• View your member ID card and add it to your digital wallet
• Find in network doctors and hospitals
• See covered services and plan balances (deductible, out of pocket, etc.)
• Get virtual care with our 24 hour nurse line and telehealth options
• Review claims and EOBs
• Make bill payments (for non employer coverage)
• Compare provider quality ratings and estimated procedure costs
• Check your HSA/FSA balances via HealthEquity
• Choose and view your Primary Care Physician
• Look up prescription drug prices and coverage rules
• Complete health assessments and explore wellness tools

This app supports most Blue Cross plans except:
• FEP members with a PPO plan
• MESSA members
• Blue Cross Complete (Medicaid) members


Permissions

Identity[XH1.1]
Google Play™ services need this in order to send you push notifications. BCBSM won’t use anything related to your identity that isn’t associated with your account with us.


Wi-Fi connection
This access allows the BCBSM app to check for an active internet connection, which allows the app to function correctly.

Photos and other media
We use this access to deliver PDFs to you and to display your virtual ID card. BCBSM will not access or use your pictures or saved files for any other reason.

Questions about the app? Please visit bcbsm.com/app

© 1996-2026 Blue Cross Blue Shield of Michigan and Blue Care Network are nonprofit corporations and independent licensees of the Blue Cross Blue Shield Association. We provide health insurance in Michigan. State and Federal Privacy laws prohibit unauthorized access to Member’s private information. Individuals attempting unauthorized access will be prosecuted.

Ratings and reviews

Uninstalled. After having incredibly long loading times for the past year (2025), the app is no longer functional. Whether inputting your username and password or using biometrics to log in, it will always time out due to a "technical error," prompt you to tell it to retry, fail to log in again, and prompt you, once more, to retry. Don't bother downloading unless you enjoy hitting "retry" a lot and getting nowhere.

When I've tried to open the app over the last few weeks, I've just been getting a spinning circle for ages until it times out. My phone is updated to date, I've uninstalled/reinstalled the app, restarted the phone, cleared cache/data with no success. Now it's a continuous "unexpected technical error". The app was great back when it worked, even if the physician finder feature wasn't updated.

Design: 4 stars; Execution: 0 stars. App looks good but is prohibitively slow and unreliable. I can execute the same actions from my phone's web browser in about 1/10 the time as the app. Point in case: using mobile website I was able to log in, add a payment method and then pay my bill & print a receipt BEFORE this app was able to log in to my account. Same phone, same connection.

What’s new

- Bug Fixes and Maintenance