Blue Connect Mobile NC

857 reviews
Content rating
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About this app

Blue Connect Mobile lets you securely connect to your Blue Cross NC health plan to access clear, easy to understand information about your benefits. This can help you manage costs and make better health decisions. Best of all, it's simple to use and convenient.


* Simplified login through device-native Face Authentication™ and Fingerprint ID™
* Digital version of member ID card
* Real-time claims status details and member spending towards deductible and out-of-pocket limits
* Helpful tools including provider search, urgent care finder, medical procedure cost estimator, and PCP selection tool for members to make informed choices
* High-level coverage and benefits summary
* Access to digital documents, including EOBs, member letters, plan materials and monthly invoices
* Access customer support through click-to-call, in-app messaging and Live Chat.
* Update contact preferences
* Securely pay a monthly premium and view payment history
* Single sign-on access preferred third-party vendors

Please note, not all features are available for every Blue Cross plan member*
Updated on
May 26, 2023

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
Location and Device or other IDs
No data collected
Learn more about how developers declare collection
Data isn’t encrypted
Data can’t be deleted

Ratings and reviews

831 reviews
A Google user
April 7, 2020
Ok app. Tends to freeze and shut down. Lately it won't even sign in. I usually end up going to the website. I ended up changing insurances. The app freezing was a huge drawback. Another issue was payments. Through the phone system you could pay with check, debit or credit. The app only supported checks and credit. For us on a budget using debit is how we manage. It didn't store payment info. either so you always have to re-enter which is frustrating and time consuming.
20 people found this review helpful
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May 7, 2020
Thank you and we appreciate your feedback regarding our app. Is there something we can do to get 5 stars? Please let us know. You can contact us via email or chat by going to And you may contact our team of Representatives by dialing 1-888-206-4697. Customer Service hours are Monday - Friday 8:00 a.m. –7:00 p.m. ET
Caroline Little
May 28, 2021
Absolutely terrible app. Has only worked opened maybe twice since I've downloaded it in 2017. Lol. I have Uninstalled and reinstalled so many times. Restarted my phone. It doesn't matter. The website is honestly just as bad. You would think as much as we pay in premiums that they could make a suitable, simple application where we could check and pay our bills? I suppose not.
10 people found this review helpful
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June 2, 2021
Oh no! We sincerely apologize for the troubles you've had with the app. We'd be happy to take a look into this for you, please contact us at +18882064697. Thank you.
Mandy Blackmon
February 18, 2021
App doesn't work! You must use the password entry method to log in rather than finger print or pin option otherwise the app just spins and will not open. Once logged in with password the app is still not functional. I am only able to view one of the three ID cards on my plan. This app needs to work and work well! I'm not sure what has happened since early January when it was functional.
11 people found this review helpful
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February 25, 2021
Hi, can you please update to our latest release. Please contact us at +18882064697 if the issue persists. Thanks.

What's new

We’ve updated the Blue Connect Mobile app
* Enhancements to Forgot Password/Username
* Bug Fixes
To have the best app experience, turn on automatic updates