
Derek Visocchi
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Useless,doesn't have live tracking of the bus like similar apps,doesn't set off a notification when the bus is within the selected zone,really doesn't do anything! what first year software developer wrote this garbage?! Oh I contacted your support...a week ago! I got the generic sorry we have many complaints we're addressing and STILL haven't heard back. your support is worse than the app!
1 person found this review helpful
Beacon Mobility
September 4, 2026
Hello Derek, we're sorry to hear about your experience. Our team is aware of issues affecting notifications and tracking for some users and is actively working on improvements. If you're experiencing ongoing issues, please contact us at beaconconnect@gobeacon.com so we can assist you directly.

meghan goade
hard to set up as the app is always resetting. it would be better if it could map out the route and let you know when the bus is 10 minutes away on the route, or 1 mile. it just shows a GPS location, which is hard to track when you don't know the route. also would be great to see your child's stop and get a notification when the bus has been there
1 person found this review helpful
Beacon Mobility
August 27, 2026
Hello Meghan, thank you for taking the time to share your feedback. We're sorry to hear you've experienced difficulties with the app resetting during setup. Such feedback helps us improve towards a better customer experience. If you're still experiencing issues, please contact us at beaconconnect@gobeacon.com so our team can assist.

YM Z
Unreliable app! Notifications only work half the time. App times out and then always defaults to the earliest bus route, annoying if you have more than 1 kid or are using the app for PM routes. Every single time I open the app it says I have no bus routes then takes a long time to load my routes. Yesterday all the bus routes disappeared and when I tried to add them back in, they still do not show up.
2 people found this review helpful
Beacon Mobility
June 11, 2026
We are aware of the bug and are working towards fixing it. Can you give us more information at beaconconnect@gobeacon.com so that we can investigate further.