This app is slowly getting worse and worse. More and more Costa coffee shops are refusing to use it and when they do they do not stamp their loyalty card. And the app is near useless at petrol stations. Why can you only give feedback on successful transactions? It's the constant unsuccessful ones you should be interested in.
Latest feedback... Looks like the rewards have been reduced drastically. Not gonna use this supermarkets anymore now!! I'm a heavy user of this app but of late I've faced two issues. 1.Constantly face issues in petrol stations where the app needs 3 - 4 attempts at least to effect a payment transaction. I have a Samsung S7 Edge so don't think it's the technology I'm using that's at fault. This means delays at the pump and irate customers that are queued up behind me... 2. A weird thing I've noticed is that the app resets itself time and again, probably after an update requiring me to enter the credit card details from scratch! Very inconvenient when this happens at the checkout counter of a busy supermarket!
The app has improved a lot since the time it was launched. It is faster and more reliable. Information is clear so you can see how many dhs you have earned after each transaction using Beam, and you are given plenty of choices where to redeem these rewards. Using this app saves me a lot of time and let's me pay without having to carry my wallet. Excelent customer service! Asked for assistance using the live chat and all the issues were solved within minutes.
All accumulated rewards disappear with the wallet update. How can a trustable company can use an update as an opportunity to zero out all avcumulated rewards? Edit: they responded to me and confirmed that all the accumulated rewards are gone. So basicly, the rewards i earned with the money i spent are raken back. Way to go Beam. Uninstalled.
I tried using the application at ENOC today. Till fuelling everthing was good. When payment processing was concered it didn't go thorough and had to face embarsement as the pump guy was stayring at me what am i up to, lastley i paid him and drove off. Not recommended at all.
Has severe app delays and sometimes the app gets stuck while turning Bluetooth which is a huge inconvenience when m waiting to pay for my gas at the petrol pump. Finally I use my credit card to complete the payment. The app worked fine before the update.
* Promo codes and ability to invite a friend are back
* Bug fixes and general improvements
Syrup adds sweetness to life plus more benefits and even has a new function to Syrup Wallet.