If I could give you a zero, I would. My husband and I each have a bedjet v2 along with the cloud sheet. It was working reasonably well until this new app. The app constantly freezes, loses connection, or never connects. Even when it does, the units most of the time will not heat. The manual controls no longer work. I have reinstalled the app repeatedly, restarted the phone repeatedly, and restarted Bluetooth. But nothing works. I need help!! These units are not cheap and I expect more.. .
9 people found this review helpful
November 9, 2020
Sorry to hear of your experience with the app. We are determined to chase down all App issues or bugs and improve the App. Depending on the phone you may have to ensure location is on to connect. Please reach out to firstname.lastname@example.org for additional support/troubleshooting of the issue or provide additional feedback. -Tim, Customer Care Manager
The communication between the app and the device is truly terrible. It drops multiple times in the course of a standard interaction and always makes you select it on login. Even when you're changing settings that don't need immediate communication to the device, losing signal will make you start from scratch. The device itself and the remote are pretty great, but setting up the biorhythm modes is easier with the app. Sometimes I use the app because I can't reach the remote, but that's it.
7 people found this review helpful
December 21, 2021
UPDATE 12.21.21 Sorry for your experience with the current app. We are currently testing a new update which has been completely overhauled and are happy to provide this app to see if your issue is resolved. Please reach out to email@example.com and we will provide a beta app invite right away. -Tim, Customer Care Manager
This app is a learning experience in poor design. The bedjet randomly disconnects, even when I'm in the middle of doing something, which kicks you back to the device selection menu. Sometimes you get a pop-up window telling you it's running some sort of test or something. Don't hit the "ok" button! That stops the test. Just wait. I found that out the hard way. Normally I wouldn't care about an app and just use the product, but it kept beeping at me to update, so I had to
4 people found this review helpful
So sorry for your frustration in dealing with this issue. We are determined to chase down all App issues or bugs and improve the App. We will be sending an email to you requesting some additional info to assist/troubleshoot the issue. Ensure you have location data and Bluetooth on. Please reach out to firstname.lastname@example.org. -Tim, Customer Care Manager