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There might be some caveats, such as inability to take out your car as needed during your stay. I booked through the app and had to cancel, since that arrangement didn't work for us. I didn't get a full refund, since I found out about this at the parking location, which of course I arrived at after the beginning of the timeframe I provided. UPDATE: Re-entry is part of the filters. I don't know why it's not made more obvious in the description.
June 29, 2022
Hey there, thank you so much for your feedback! We're sorry to hear things didn't go as planned. We do recommend using the filters option via our app to help search for locations that offer specific amenities/features you're hoping for, but we're here 6am-11pm everyday to help too if you'd like to give us a call at (888) 472-7594.
First time user here! Overall my experience was great. I was a bit skeptical, but everything was easy and intuitive. One of my biggest sticking points with going downtown for events is parking and this app eliminated all of my stress. Hopefully they keep things up to date and running great as I'm hooked!
5 people found this review helpful
February 23, 2022
Welcome Stephen, thank you so much for your feedback! We strive to make parking as seamless and stress-free as possible! So happy to hear that you're loving our app and your first experience was great :)
I have been using this app off and on for yrs to check prices and find garages in Boston when I go in to the city. I used the advanced pay option for the first time this weekend and when we arrived to our surprise the garage was closed. I reached out and told them about my issue at about 9:30am and had a refund for the garage and a $5 credit in a cpl hours....outstanding customer service and response time on a Sunday no less. Very impressed and I will continue to use the app going forward.
2 people found this review helpful
April 4, 2022
We're very sorry to hear that parking didn't workout as planned originally, but we really appreciate your understanding and for notifying our team right away! Thank you for your feedback and kind words! We're here 7 days a week 6am-11pm CST via phone/email and are always happy to help :)