
Barbara A.
- Flag inappropriate
- Show review history
The app worked well at first. However, I have had about 6 instances where I have been turned away AFTER I make a reservation because the parking garage was full. And since I usually arrive at or a little past my reservation time, I am no longer able to cancel through the app and have to contact Best Parking to get a refund or a credit, not to mention now I have to pull over somewhere and scramble to find another parking garage. It's become a big hassle.
6 people found this review helpful
ParkWhiz Inc
January 26, 2023
Oh no! We’re very sorry to hear this. It’s unacceptable that the location did not hold your reserved spot for you and we’ll be following up with them to prevent this in the future. In the meantime, please email help@parkwhiz.com with your pass number or give us a call at 888-472-7594 so we can make this right.

A Google user
- Flag inappropriate
- Show review history
Hit or miss. I've used this app for a while and always had great experiences. However, this past weekend I paid for parking at two different locations (near an event I was going to) and got turned away by the garage attendants both times saying that they were full (even though I already paid). Very frustrating and I ended up finding parking not using the app.
7 people found this review helpful
Angie, really sorry for the trouble! It looks like you had some bad luck, and it's absolutely unacceptable that these locations still had inventory listed when that was in fact, not the case. If you have not reached out already, we would love the opportunity to make this right and can be reached by emailing reviews-help@parkwhiz.com. Thanks!

A Google user
This used to be a great app, but I'm uninstalling now. I used it many times in New York City, when arriving at my destination. the App would show me options with prices and for some lots, would issue a coupon by email for discounted rate. I could make a decision in 30 seconds while stopped at a red light and my coupon was ready and actually did save me money. they took a great thing and ruined it. Now it treats parking as if you want to buy Broadway show tickets. Go back to the original.
5 people found this review helpful
ParkWhiz Inc
August 23, 2019
Appreciate the feedback Mehran. The coupons you're describing are no longer part of our service, but the interface is now tailored to reflect the exact price for the timeframe. Coupons left things up to chance, but a booking can offer the peace of mind of an open space.You still save up to 50% by booking in advance.