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The app worked well at first. However, I have had about 6 instances where I have been turned away AFTER I make a reservation because the parking garage was full. And since I usually arrive at or a little past my reservation time, I am no longer able to cancel through the app and have to contact Best Parking to get a refund or a credit, not to mention now I have to pull over somewhere and scramble to find another parking garage. It's become a big hassle.
1 person found this review helpful
January 26, 2023
Oh no! We’re very sorry to hear this. It’s unacceptable that the location did not hold your reserved spot for you and we’ll be following up with them to prevent this in the future. In the meantime, please email email@example.com with your pass number or give us a call at 888-472-7594 so we can make this right.
It used to be a helpful app, now it's almost unusable. The in-app map shows several $0 parking locations with the info "There's a 100% discount at this location." These can't be booked as it's an error. It's very disappointing and it makes it not possible to use the app for these locations, which are often the closest to where I want to go, at all. It shows a page with incorrect times (consistently 7pm to 7pm) and no options appearing.
4 people found this review helpful
December 1, 2022
Hmm something doesn't seem right here. Please check to make sure you have the latest update of the app to ensure things are working properly. If you're still experiencing issues, please call us at (888) 472-7594 so we can help.
App is Great... except when it shows a discount of 100% at a parking location that can't be secured or booked because it's an obvious error that the app-system doesn't immediately recognize. It's a cruel trick that has displayed for several options within a single search request that unfortunately, when clicked, cycles through with unavailable booking results proving it was too good to be true!
3 people found this review helpful
October 3, 2022
Hi Jacqueline! Thank you so much for your kind words. We truly apologize for the technical hiccup, but appreciate your understanding with this issue. If the error is still reflecting on your end, please email us at firstname.lastname@example.org with details and any screenshots you have so we can look further into this. Thank you again!