BetterHelp - Therapy

36.2K reviews
Content rating
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About this app

BetterHelp is the convenient way to get professional help from a licensed therapist. With over 20,000 trained, experienced, and accredited therapists covering a wide range of areas – from depression and anxiety to family and couples therapy – it’s never been easier to receive personal, professional help when you need it.

• Over 20,000 licensed, accredited, and highly experienced therapists
• Match with an available therapist who best fits your needs
• Unlimited private one on one communication with your therapist
• Schedule live sessions with your therapist or use the secure messenger
• Gain access to constructive, educational group webinars

Facing obstacles alone can be daunting – receiving support and guidance from a professional therapist has been shown to make huge, positive changes to help you overcome personal challenges. When you sign up we’ll match you to an available therapist who fits your objectives, preferences and the type of issues you’re dealing with. Different therapists have different approaches and areas of expertise so we’ll work with you to find the right person who can achieve the best results for you.

There are over 20,000 therapists on BetterHelp, each with at least 3 years and 1,000 hours of hands-on experience. They are licensed, trained, experienced, and accredited psychologists (Ph.D./PsyD), marriage and family therapists (MFT), clinical social workers (LCSW), licensed professional therapists (LPC), or similar credentials.

All of our therapists have a Master’s Degree or a Doctorate Degree in their respective fields. They have been qualified and certified by their state professional board and have completed the necessary education, exams, training, and practice.

After filling out our questionnaire, you will be matched with a licensed therapist based on your needs and preferences. You and your therapist will get your own secure and private “therapy room” where you can message your therapist at any time, from any internet-connected device, wherever you are. You can also schedule a weekly session to speak live with your therapist over video or phone.

You can write or talk about yourself, the things going on in your life, ask questions, and discuss the challenges you’re facing and your therapist will provide feedback, insights, and guidance. This ongoing one-on-one dialogue is the foundation of your work with your therapist.

Together you’ll work towards making a positive change in your life, accomplishing your goals, and overcoming your problems.

The cost of therapy through BetterHelp ranges from $60 to $90 per week (billed every 4 weeks) but may be higher based on your location, preferences, and therapist availability. Unlike traditional in-office therapy which can cost over $150 for a single session, your BetterHelp membership includes unlimited text, video, audio messaging as well as weekly live sessions. The subscription is billed and renewed every 4 weeks and includes both the use of the secured site and the therapy service itself. You can cancel your membership at any time for any reason.
Updated on
Nov 7, 2022

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
This app may collect these data types
Location, Personal info, and App activity
Data is encrypted in transit
You can request that data be deleted
36.2K reviews
Melissa Oliver
January 23, 2023
App is super buggy. I've only been on the app for two or three days now. The journal part is extremely frustrating. I'm having the exact same issues as other other people have mentioned here in the reviews. When i try to add something, it keeps adding huge spaces even when i don't touch anything. It freezes up to where i can't even do anything,doesn't even respond to my touch anymore. It freezes so bad it wont even let me exit the journal. I have to completely exit the app and start over.....
12 people found this review helpful
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BetterHelp - Therapy Made Easy
January 28, 2023
Hi there and thank you for reaching out. We would be happy to look into this for you! Can you contact our Member Success Team at so they can assist further?
January 20, 2023
Awful App excellent Therapy! Truly the therapist I have connected with is amazing and finally I am dealing and working through a lot! The app itself absolute garbage. They are working on it. I've had two free weeks added to my subscription because I reached out for help. The journal jumps all over and erases and skips. The app jumps all over and glitches. It's so frustrating but they are working on it. Again...the therapy has been great so far!
16 people found this review helpful
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L Harris
January 13, 2023
Wonderful service and excellent therapists, but frustrating app. The journal feature used to be really helpful, but hasn't worked for months-- it adds huge spaces by itself and moves the cursor around when you try to type. The video test feature doesn't work. The app won't let you connect to audio via Bluetooth, it will only use the speakerphone, so plan accordingly.
30 people found this review helpful
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BetterHelp - Therapy Made Easy
January 15, 2023
Hello there, thank you for sharing this feedback. I am sorry to hear about these technical troubles and have reported this to our team! To discuss troubleshooting options, please contact us at