Don't waste your money and time This was an awesome app when I first had it installed for well over $500 several months ago however ever since Google updated and didn't share info to third parties, it does not work AND Brighthouse Bill's me for services that I cannot use and each month I'm on the phone 30 minutes to have my bill adjusted. calling to have them pick up their equipment seems they don't care to fix issues. Been patient long enough!
app needs major work Keep getting error on camera feed and key pad is annoying now. When first downloaded app it was nice but more and more it's not working. Seems like this issue has been going on for a while. BHN needs to get it together or I'll go else where. I'm tired of paying for a service That doesn't seem to be working
Captnjerry. Jerry Don't waste your money. Cameras don't work with marshmallow. That Is the whole reason for having the cameras and you can not access them remotely. This has been an issue for over a year. BHN will not update the app or fix the problem. Now that they are spectrum. They still have no plans for a fix. I am going with simply safe. Paying for a service that don't work is just nuts.
Used to work week but suddenly stopped working on my Samsung Galaxy Note 5. I upgraded to a Galaxy S8+ and it still won't work. The app would not allow me to enter an id or password. Is the app no longer supported with the Spectrum purchase of Brighthouse?
Not working properly Updated mobile phone to marshmallow and cameras not working. Getting error obtaining cameras. This was a known error over 2 months ago and still no resolution. Not everyone has access to the touch screen if they're not home. This needs to be fixed or another solution in home security will have to be obtained.
It's standard I'm paying for high quality of protection services an I do not receive that. An two of my cameras have not been working (they have been down since July ) correctly and I'm not satisfied with the service of this app it always say "error obtaining video". Do you have another way that I can OBTAIN better service?
-- bug fixes
Control of your SimpliSafe wireless security system from anywhere in the world!
Napco’s application manages home security, video cameras and home automation.