Sometines it works ok but they need to fix some things. There is no way to challenge a fare or request a review through the app and the receipts arrive from a "noreply@" email address. That means when your taxi never arrives (which has happened seceral times since i downloaded it) and yet you are charged the base fare, you have to call, as i did, numerous times, wait on hold for 20 minutes each time and be disconnected randomly, yet nobody can or even knows how to reverse a charge.
10 people found this review helpful
I don't enjoy waiting for the taxi that accepted my request to never show up or linger in an area for some reason and then i get a notice stating the ride was complete. There should be a function to chat with the driver to see there location. This app is so basic that there's no option to add a paratransit form of payment. Please make the app more functional and add necessary tools to make it more a3ccessible to your customers.
12 people found this review helpful