The app is great for scheduling appointments, requesting refills, or accessing health records. I have just two complaints. First, when the app notifies me, clicking on the notification never successfully opens the app. Second, when sending a message to the vet, you can't see the message you are typing until it's sent. The message bubble is small and covered by the keyboard, so you can't see what you're typing. At least that's a problem with every Android device I've tried to use it on.
72 people found this review helpful
Hi Nicki, we appreciate you taking the time to leave us feedback! These issues have been reported to our technical team, and they are looking to resolve them very soon. Please email us at firstname.lastname@example.org if you have any questions!
It's average, some annoying things about it. For example every time I try to type a message the keyboard completely covers the message box so I can't see what I am typing. You can't use the back button to navigate thru the app (it closes the app). Overall it is a useful way to keep up with my pets, but more annoying to use than the website my vet has available. I probably won't use the app in the future unless they correct some of the items.
31 people found this review helpful
Hi Katie, we are sorry that you're having issues with your app. Can you write to us at Info@petproconnect.com. Kindly include a description of the issue you are facing, your Android version, and your clinic name. We will investigate this issue immediately. We look forward to hearing from you!
Great app, works well, and makes communication easier. It's free without ad's in it. Esthetically, it looks sort of clunky. I mention that because as a user the way it looks effects whether or not I download or keep an app. For me, a cheesy or clunky appearance makes me feel like it's sketchy or could easily get hacked. I know it's just a pet info app, but I don't want to risk my entire phone being invaded.
16 people found this review helpful
Thanks for your kind feedback! We always take the safety of our user's information very seriously and ensure that your data is safe on our app. If you have any more suggestions or questions, please feel free to contact us at Info@petproconnect.com :)