
Nate Herman
Absolute Junk! "Had" to download this app to redeem the gift card I got. That was my first eyebrow raise. Eventually gt the card added to the wallet (process was very convoluted.) Now, when I go in the app to check the balance, it shows my card for a brief second and then it disappears and it claims I have no cards in my "wallet." Order history/transactions? Nothing, "tap add to add a card." Don't waste your time👎
20 people found this review helpful
Blackhawk Network
February 16, 2026
Dear Nate,
Thank you for sharing your feedback. We’d be glad to look into this further and assist with your card; you can spend your card in‑store anywhere Visa or Mastercard contactless is accepted. Please email customerservice@bhnetwork.com so we can help.
Warm regards,
Josh R.
Blackhawknetwork.com

Jon Molina
This app A. shouldn't exist as a method of adding cards to e-wallets B. shouldn't be as complex as it is. In order to add a card I have to scan a QR code, download a separate app, sign in with my email, verify with a passkey on a separate device than my phone, scan the card again, add it to Google Wallet. seriously a waste of time. Next time don't reinvent the wheel.
5 people found this review helpful
Blackhawk Network
April 15, 2026
Hi Jon,
Thanks for the feedback. We are sorry the process felt complex and time consuming. Our goal is to make adding cards easier, and your comments help us improve. If you need assistance, please email customerservice@bhnetwork.com.
Regards,
Maurice V.
Customer Service Team
www.blackhawknetwork.com

Benjamin J. Eckelberry
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It used to work once upon a time, but now it loads and crashes in a moment after that... Sucks and needs fixed. I am using a Samsung Galaxy S25 Ultra up to date... I realized there was an error being given that hinted that apparently now you have to turn off all your Developer Settings in order to use the application at all. it used to not be like that. Ignorant programming changes make this a terrible app that I never wanted but had to use it just to get paid a class action settlement amount
16 people found this review helpful
Blackhawk Network
January 19, 2026
Hello Benjamin,
Thanks for your review. We’re sorry the app crashes on your Galaxy S25 Ultra. Our team is continually improving performance, and we appreciate your feedback. If you need further help, please email customerservice@bhnetwork.com.
Regards,
Maurice V.
Customer Service Team
www.blackhawknetwork.com