Blacklane - Chauffeur Service

Blacklane GmbH

About this app

With Blacklane you can book top-quality chauffeured rides in over 50 countries. We’ve got you covered for airport transfers, long-distance journeys, reservations by the hour, and more!

-Choose from at least 3 vehicle classes, with electric vehicles available in many locations
-Every ride is 100% carbon offset, no opt-in or extra charge required
-Change of cancel up until 1 hour before a standard one-way ride, 24 hours before a ride >200km or an hourly booking
-Airport pickups get 1 hour of complimentary wait time, and chauffeurs will track your flight and adjust your pickup time in case of delays
-24/7 Customer Care easily reachable via live chat or call
-Immediate pickups are possible in select cities with Chauffeur Hailing

How it works
1. Book a ride tailored to your needs with a few taps
2. Stay in the know with ride status notifications and live chauffeur location tracking
3. Sit back and enjoy the ride!
4. Once the ride is finished, payment will be processed automatically through the app

Award-winning service you can count on:
-Most Outstanding Chauffeur Service - Global, 2023 - The Global 100 Index
-Best on the road, 2022 - Travolution Awards
-Best Global Chauffeur Services Company, 2022 - Leaders in Luxury Awards

Follow us on Instagram: instagram.com/blacklane/
Follow us on Twitter: twitter.com/Blacklane
Like us on Facebook: facebook.com/Blacklane
Get some travel inspiration: blog.blacklane.com

Have questions or need support?
Email: [e-mail]
FAQs: help.blacklane.com/

Ratings and reviews

Reviewing both app and service. I've used the service dozens of times over the past couple years, for airport pickups domestically and internationally. I love the total price transparency and no-nonsense booking. Pick-ups have been flawless even when my flights are delayed. App is clear and logical and actually easier than the website in some ways. Yes, the service is a bit pricey but worth it. Note: if you're booking for a third party, be sure and check that box!

They used to be good... But the last two trips had significant problems. One was cancelled without advance notice. The second trip, the driver didn't wait the promised 60 minutes and would not answer calls or text messages. Won't be using them in the future .. not reliable enough to justify cost.

Excellent service that I highly recommend for all, whether you're traveling abroad or not. Very punctual with outstanding communication throughout; from booking all the way through to pick-up and beyond. The vehicles have always been outstanding, clean, and spacious. My drivers have all been punctual, courteous, and friendly.

What's new

With this latest update you’ll be getting:

Bug fixes that ensure we can keep rolling out great features

New updates are released every few weeks, so watch this space (or have auto-update enabled).

Did you know the biggest influence on how we improve is you? Rate the app and let us know what we should be working on next.