I know the app does its job at protecting your account, however once you lose your phone, that's it. From what I've tried there is just no way of contacting blizzard, support doesn't work because you need to login and emailing them will just yield a automated response, I've had no luck in retrieving my account and am frustrated. I can't remove it via sim because my phone was simply stolen. I would not recommend using this, just use a better password.
I come back from a deployment and this app has locked me from my account. I tried costumer support. I didn't have the serial code or restore code. This is frustrating. The ticket is 24 hrs. I want to talk to someone, helpful not robots passing me from one site to another. One of the guys here said that you can click on an online chat or call. These aren't options when i do it. No number no live chat--it can't even be highlighted. This is really aggrevating. I wish I didn't apply to it.
App does what it says. Like being able to allow a login from my notifications. I've switched phones multiple times as well as factory reset thus phone multiple times and have never had an issue. The first time Blizzard helped me remove the authenticator as the phone is was using bricked itself.
What's the point? I had my phone get water damage, thus making the authenticator unusable, but then I had to get a new phone, which gave me a new number. Now I can't even make a ticket to get the authenticator off my account because it either wants to send my old number a text, or wants me to give it an authentication code I can't even receive
All of the people complaining about losing their account info obviously didn't read the app info. It clearly states to write down your authorization code somewhere safe so if ANYTHING happens to your phone you won't be locking yourself out! Stop down grading this app just because you're mad you didn't read!!
Basically I made a factory reset on my phone and I deleted the authenticator and now I'm having the problem of entering a serial code which I don't have anymore since I deleted everything on my phone including the screenshot. Now I can't log in on my account, so Blizzard, any potential help/fix to that problem? I can give you any potential info of the account in a private chat.
* Various bug fixes and improvements
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