
Cub cub
The user experience is awful compared to other banking apps. For one, before I even get access to my account, I try to sign in with my fingerprint. If it fails even once (say, because of a dirty screen), it will completely disable biometric sign-ins, and I am forced to use my password to reactivate it. The app is noticeably slow, unintuitive, and I am met with frequent server errors. If you are going to take over the banks in my area, the new app you force me to use should not be worse.
12 people found this review helpful

Cheeto Dust
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You can barely use mobile deposit because it can not detect endorsement. Sometimes, it works, but most of the time, it doesn't, despite the endorsement being easily legible. Could we get a manual override that just allows a person to view the check and okay it. People put way too much faith in technology these days. I guess b/c tech can never be buggy or have shotty programming.
13 people found this review helpful
BMO Bank National Association
May 26, 2023
Hi there, thank you for your feedback. We're sorry to learn of this ongoing experience. We want to help you troubleshoot and take a closer look at any existing issues. If assistance is still needed simply give us a call at 1-888-340-2265 and we will be happy to take a closer look! - Manny

Ryan & Cami Bushey
This has been an unhelpful app. We were so happy with Bank of the West. This app crashes and/or doesn't recognize my login. When I call for help, they suggest Uninstalling the app and then re-installing. I think I have done that 4 times now and simply use the web browser. However, without the app, you can't use mobile deposit or get notification alerts. Incredibly frustrating. After 15 years of incredible service we are looking for a new bank.
65 people found this review helpful
BMO Bank National Association
October 27, 2023
Hi Ryan & Cami, thank you for your feedback. We're sorry to learn of this ongoing experience. We want to help you troubleshoot and take a closer look at any existing issues. If assistance is still needed simply give us a call at 1-888-340-2265 and we will be happy to take a closer look! - Manny