
R'Leen Sward
This app is definitely a downgrade from the BoW app. There is no info on card transactions, so you have to call and talk to someone, which to me is a waste of time when I just want to see which card made a transaction on our joint account. Plus, I've been locked out of my app more times than before the switch. I'm just not a fan, but I have to just deal because there is no other choice unless I want to change banks, and I do not want to do that, so🙅🏻♀️
24 people found this review helpful
BMO Bank National Association
February 28, 2025
Hi R'Leen, we appreciate your rating and review. We're sorry to hear of your overall experience with us, as this is not how we want our customers to feel about our services. Please feel free to reach us at 888-340-2265 to further review and possibly help resolve any existing or ongoing issues If you would like. We would be happy to assist – Manny

nonya buisness
After years of no issues at all, for the last few months the app locks me out of my account every couple of days. I'm on my 7th password and have to call in to get it unlocked because I'm not charging it anymore. The phone reps tell me I'm entering the password incorrectly even though I'm not. This last week has gone to daily lock outs. I talked to a supervisor a month ago. I've never had an issue like this with any app. They aren't giving me any choice but to leave.
2 people found this review helpful
BMO Bank National Association
May 15, 2025
Hi there, thank you for your feedback. We're sorry to learn of this ongoing experience with your access and password resets. We want to help you troubleshoot and take a closer look at any existing issues. If assistance is still needed please give us a call at 1-888-340-2265 and we will be happy to take a closer look! - Manny

Andrew Nilsson
I enjoyed the app until I went to make a credit card payment and they removed the statement balance option so now you have to navigate to the cards statements, search for the previous month's pdf, write down the statement balance, then go back to make a payment, select "other" and type your statement balance. Removing this already existing basic feature from the app is very scary from BMO.
BMO Bank National Association
April 8, 2025
Hi Andrew, Thank you for taking the time to provide your feedback. Your feedback is important to us. If you have any other suggestions or ideas as to how we can make the mobile banking experience better for you, please let us know!- Manny