BMW Group WarrantyApp

BMW

About this app

Fulfilling Warranty Policy requirements by implementing: Mobile App to allow efficient way to add additional basic multimedia types evidence (image, video and audio) as part of Warranty Repairs documents, new workflow to improve Warranty Repairs processes. supporting WPRC RTD documentation and process

Ratings and reviews

The app is a good start but still needs improvement. Notifications are still not working, especially when requesting for Foreman assistance /approval. Uploading short video clips is also not working, so only upload pictures for the meantime. 2/26/25 update, uploading pictures is just fine, but when uploading videos and/or recording videos through the app will not upload, and you get a error message.

Issues with an update that apparently doesn't exist. The biometric log-in is rendered useless by the two factor authentication. Then why do you need access to my location and my microphone to process bumper cores? You don't. especially not precise location. Why do I also need this on my phone? You have a million online, web-based, programs that this should go through. BMW nor the Dealership pays for my phone. They do not need access to it.

pictures post late, videos won't save, two factor authentication to log in is spotty at best. I've been having to use a split screen setup on my phone so that I can actually log in and once I do log in take pictures or video they either get lost or post after I'm done working on a car.

What’s new

- Additional dealers added to wheellock pilot.
- Wheellock predictions are stored now for further analysis.