Seats are a more comfortable with a bit more leg room for taller riders. The general seating is not ideal. Preferred seating options would earn my premium payment, similar to seat options available with other carriers. Only consolation is priority boarding with the free rewards program. Schedules and service are comparable. Fix your app drops stay connected connection with every update and improve your upsell, earn a fifth star, and remove my app ennui
Nice display but let me save my favorite trips and credit card. I like not needing a paper ticket a lot and real time price update. Could I connect to WiFi through the app someday?
Hey stopping back by to say this app STILL blows ass. Too many fees and have to re-enter info each time you use app. Edit: Hey just stopping back by again to you say this app still blows, how can you charge money to use this crummy application? And how do you still have my default address as somewhere I lived three years ago?
The app showed the WRONG departure time. The bus left 3 hours earlier compare to what the app showed. I had an hour phone talk with the company. BoltBus is good at blaming the customer and not offering any solution. Even though I had the newest version of the app, at the customer service I was told I am using an old version and it's my fault that I missed the bus. Highly unprofessional service.
Amazing company, very accurate times, friendly staff and comfortable bus. But from the tech side of things.. REALLY need a big upgrade to website. App looks very dated although functional. Both web and app should be able to store CC info. App constantly logs out.
Bolt bus is typically good service, but the app is a pain. If constantly kids you out with invalid session errors (after attempt to check out). Sometimes it buys the ticket, sometimes not, so I always check. On the few occasions there was a double purchase, an email to their support and the duplicate ticket was refunded in 15 minutes. I recommend bolt bus, but this app leaves a lot to be desired.
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