Becareful and CALL several times if you have to cancel. They charged my card for a room that I had cancelled and book soon where else through their site. And they absolutely would not refund my money even though I still booked at another location 😣😣😣
The worst app I havent seen before. After the booking confirmation 3 days later received email notification says that my booking was canceled and when called to the contact no given in email the receptionist asked to call on workdays 9 to 5. And when called on work days they are saying ur booking confirmed cancelled, if u want u have to rebook again.
Very nice hotel booking app with good idea of location where you stay. But two issues are there. The hotel which have pay at property options, often ask for money as advance, even if the booking condition shows "pay at property" option. Beside the contact No's of the hotels provided by the app isn't always correct.
Booking. Com replies email promptly! We have encounter ferry strikes in Crete and need to cancel our hotel booking one day before the day we were supposed to stay. They are understanding and we are able to resolve our problem almost immediately! Our trip has a happy ending!
Be careful in selecting hotels which are put on top of search as my last experience was really bad. There was no cancellation policy so i was forced to stay in resort in kodaikanal which was not having water in flush also. Post that journey when i have submitted the review to the website with a intention to help fellow travellers, my review is not submitted even after ~10 days post submission
Overall a fantastic app for searching and booking hotels. The offline feature for booking confirmations is a brilliant feature and one that I've used many times on my current trip. Some times I find the menu a bit fiddly to navigate and struggle to find what I'm looking for but overall the design of the app and how it works is excellent.
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