Gr8 app I've been using the app for both business and personal travel. Minor issues with some hotel hidden costs which in retrospect mentioned in small fine print. It would be perfect if it's in regular font and clear to know what one will end up paying (like 20% extra in UAE for service and other city tax)
In website written room for 3 persons include breakfast rm224 plus 6% gst. However during check in they claimed the room is for 2 person exclude breakfast. I have to pay rm260.18. The info was very misleading. Won't be using this app anymore.
Honestly the worst Can not reserve a room and when you call customer service you are put on hold for extended periods of time.
Very good Found and booked hotel easily. Annoying that they can't set defaults. I always want parking and wi-fi included and generally travel alone
Fine app - high cancellation fees I love the app, but I hate high cancellation fees. The Booking app makes it dangerously easy to reserve a room without realizing you may be charged high cancellation fees. The app should require the user to explicitly accept cancellation fees.
Terrible customer service Due to a blatent error by the customer service reps at this "business" I am out approximately $300. This was an admitted error. When confronted with the error. Customer service was unprofessional and rude.
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