Fabulous customer experience. Have used this site for many years and many travel experiences. And have rung them directly on a few occasions when I have had last minute travel changes and they have sorted out all my problems on the spot satisfactorily. I will always use them cause I know I have their support 24/7. Fabulous!!
Been stranded in Barcelona for past week due to visa issues and been having to book rooms on 1 night basis due to uncertainty of tomorrow. Always found occupancy here at good to fair prices, easy to navigate the interface, many useful tools to help you on your journey. This stressful time has been made much more bearable thanks to this app.
Customer service is a joke. No help and they hang up on you. Don't click book last minute for right now. They'll book you a room for tomorrow night then take your money. -HORRIBLE!
This is the worst website for anyone. You are cheating people and simply taking their money. Don't u have some ethics?? Not only me I can see many people are telling the same thing in the comments that u are taking their money for cancellations. Who the he'll gave you the right to take money without any proper authorization? Seems like somehow u are managing ur bank and taking money from the customers. Shame on you people. Guys don't believe on the positive comments. This app or their website is a complete lie. If u pay money in advance that's it u r not going to get your money back. Technically no need to enter your complete bank details of your card. They can simply take money from anyone just by their card number. That's means if anyone can see ur card number they can book the hotel from your card without your consent. This is what these people are doing. Don't trust them. They are cheating on people.
Great app. Being using booking. com for many years and have always used them and will continue to do so. This app makes it so much easier and hassle free. Highly recommended.
My first time to book travel lodgings online and use this app and I can only say that it was very helpful and efficient! Took the stress out of finding and booking a place to stay. I'm definitely using this app again to book my future trips, business or otherwise.
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