Booking is amazing, we do a lot of traveling and have always used the app. We had one situation where we traveled from California to Texas with 7 kids and 2 device dogs. When we got to the hotel at 1am it was not what the property had portrayed, I called booking and the found us another hotel close to where we were that ended up being a better deal. The representative called the hotel before we got there and had arranged for us to be able to check in right then without getting charged for the early check in. Amazing app, customer service, helps you find the best hotel closest to where you need it.
Edit... all written down there has been taking care of... this app is amazing^^. Convenient but needs to evolve. Not possible to see the place map right away for example. Or reservations being cancelled when I am actually at the venue in the middle of my stay... or not being able to search a specific area on a map... regardless of the district. Edit: it's much better now... best app ever
Fabulous customer experience. Have used this site for many years and many travel experiences. And have rung them directly on a few occasions when I have had last minute travel changes and they have sorted out all my problems on the spot satisfactorily. I will always use them cause I know I have their support 24/7. Fabulous!!
I love this app, it helps you find exactly what you want. It's so easy! I found the right kind of vacation spot for my family, the right price, number of rooms, near the beach. Let's you filter out what you are looking for like ratings, pets allowed, price range. Great app!
Customer service is a joke. No help and they hang up on you. Don't click book last minute for right now. They'll book you a room for tomorrow night then take your money. -HORRIBLE!
Can't tell you about customer service as I've never had to contact them. Easy to book and great book now pay later options good ranges of hotels best hotel booking app on the market. The genius membership is brilliant get amazing perks! Don't change a thing !!
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