I can't believe the poor customer service I received from the call center, the agent who answered me is really bad, his name was Sami from Barcelona office and he refused to transfer me to the supervisor. I was a loyal customer for booking during the last four years but they have lost me forever.
I love this app. My only gripe is that after booking somewhere, and going there, you keep sending me deals for going back. I rarely want to go back to same place. The cancellation option is fantastic 😊
The only gave 4 instead of 5 stars is the fact that nothing is said about having to have a credit card to pay for the room with. The problem is I use my debit card to confirm my booking that's it, and while i have enough cash on me to pay for the night, i don't have enough to leave for the deposit on some of these places. It would be nice that if there is a deposit required it be mentioned on ALL the hotel ads and not just some. As a matter of fact while writing this review the hotel i booked called and said i needed a $100 deposit i cant cover so now i have to find another place.
2 words can describe my experience with booking. They are THIEVES and Liars. All they care about is how to make money. Your job dear booking is to protect the customer and not make deals with the hotels behind the customer's back how to steal from him more and more!! SHAME ON YOU!!!!!
Excellent free cancellation feature. Had just one problem with it once when hotel claimed they didn't get my reservation. (Didn't believe hotel) Very useful app!
I booked hotel from this site and as per the rules the check out time is 11am and checked out at 7am but yet I have not received the bill in my mail id or mobile number even after giving the details to the hotel in detail in written. Also even after requesting for 2 rooms side by side it was given on same floor but at two ends. Also the room provided was damaged. I will also tell the hotel name so nobody else face the same problem faced by me its "hotel silverline near kolkata airport".
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