Review from Xavier Flambert
L application est très bien. Ce que je rajouterais c est l'endroit où il faut attendre le shuttle à l aéroport d'arrivée pour l hotel et peut etre le numero du vol comme ca l hotel est informé d'une arrivé e tardive où pas.
The chat feature really helps as I am wheelchair bound so whether travelling alone with a partner or a group I often have special requests. Also the discounts as a bonuses from genius/frequent traveller are pretty good too.
I can't believe the poor customer service I received from the call center, the agent who answered me is really bad, his name was Sami from Barcelona office and he refused to transfer me to the supervisor. I was a loyal customer for booking during the last four years but they have lost me forever.
2 words can describe my experience with booking. They are THIEVES and Liars. All they care about is how to make money. Your job dear booking is to protect the customer and not make deals with the hotels behind the customer's back how to steal from him more and more!! SHAME ON YOU!!!!!
Excellent free cancellation feature. Had just one problem with it once when hotel claimed they didn't get my reservation. (Didn't believe hotel) Very useful app!
Excellent!!! Very user friendly & helpful. Especially when I made some mistakes or wanted to make any changes, their Customer Service called me to settle problems with the properties. Appreciated!
For The Genius Traveler Please Dont Offer Us 2hrs Early Check In N 2hrs Late Check out, No One hotel want give thats promotion So Many Reason they give to us...better u give genius traveler discount 10% - 50% for stay hotel...TQ
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