It simply will not allow me to deposit my checks. Even uninstalling and installing doesn't work. And of course after calling customer service, there is never anything wrong with their system or software. Even just to hear them say "You know, sometimes that happens. I will let the IT team know." would be a nice gesture on their part. Updated...a few hours after I wrote this, I attempted again to deposit checks. It finally worked. Changed from 1 star to 3 stars.
The latest "update" locked me out. (Right when I needed to pay ALL OF MY BILLS. Call customer service, they don't seem to care. This bank used to be amazing, I open new accounts this week and will be withdrawing everything from Bank of the West as soon as everything clears .
This app is better than the reviews make it out to be. I used mobile deposit without any issues taking a picture was easy and it accepted the photos first try. I Haven't had any issues with logging into my account. I don't know why all these people are having problems. 😒
Dose nothing I'd really need except see balance. Can't do anything with account. forget about accessing account if you type password wrong on weekends caz no matter what, gotta wait till Monday to talk with one on
The most recent update broke the app. Can't log in at all. I can see the "Quick Balance" button, but no sign in. I tried using the quick balance option to try and get something working, but no go. I think it's bad that it's been broken this long with no fix. Going to take my money out already. I'm tired of a second rate bank that can't keep up with the times.
The app will not let me sign in / register. For me, that is the equivalent of closing the physical location of the bank & refusing to allow me to make deposits with my checks. Good customer since 1986. Tech services just listens. Screw you I'm moving my stuff out.
Fixed mobile deposit crashing issue.
Now you can update your preferred email address from the app. Consumer loan account holders can now view transaction details and Goldline account holders can now view Total Credit Line.
Simple is fee-free online banking that helps you easily budget and save.