Picture check I like that I can deposit my check when I take a picture because it saves me time but for the past 2 weeks it won't let me. The focus is bad on the camera. So last week I had to go to the bank even when I did take the picture as clean as I could get it, it was not successful. I guess I'm going to have to go to the bank again today.
Update Killed It I used to love this app since it saved me trips to the bank. After the last update my camera will no longer focus on the checks to make photo deposits. Camera works great for everything else so something they did in the app update caused this issue.
Mobile deposit frustration I loved this app because it saved me trips to the bank when I needed to deposit a check. Since the update, the camera won't focus when trying to deposit a check. What should take 30 seconds takes about 10 minutes or even a trip to the bank. My camera works great outside the app. I wish the app allowed you to touch the screen to help focus.
My primary use for this app is for mobile deposits of checks. It used to work just fine but now the camera will not focus. It takes a lot of messing around and luck to get a clear picture yet still half the time it rejects them. Using the phones camera app I can take crystal clear pictures in nearly any lighting condition but the camera functionality in this app is terrible.
Constant crashes Ok first off tired of getting the death red screen even after I just logged in successfully. Second... When I call Bank of the West and get Kelsey and explain to her I did as instructed 2 times of uninstalling and reinstalling the app and still get the same issues of trying to do the mobile deposit. Takes the picture and doesn't accept the deposit instead flips right back to the log in screen. But Kelsey tries to tell me that they are not having ANY TECH ISSUES!!!! I said i am having the same issues as
Not Working, Again?! REALLY?? It doesn't work for 6+ months. Then, it "kinda" works. Meaning: the 'red bordered' error page comes down 1-3 times, then finally allowing you access to your account. 6 months, likely more, it refused to work at all! It's been working again 'somewhat' for about a month maybe, until today. Who works in IT for B of the W? Because this is ridiculous!!!! If it continues, I'll be compelled to bank elsewhere, where I can log in without any issues. I'm tired of the mess Bank of the West has caused!
Fixed scrambled user name issue some users experienced on the Sign In screen.
Now you can transfer money between your accounts at Bank of the West and your accounts at other banks. You can also recover a forgotten username, reset your password, and view your full account and routing number
SBFreedoM offers convenient, simple, secure, anytime and anywhere Mobile Banking