I had high hopes for Breakthrough. Having a virtual therapist sounded great. Unfortunately I've tried to find a therapist and found nothing but FLAKES. There is zero accountability on this app. It makes me wonder, do the providers actually want clients? Very few respond to messages and every appointment I've tried to set up was a no show. How do you forget about a therapy appointment with a client? Isn't reliability one of the things people look for in a therapist? No reliability here, or if it is, it is rare. I don't believe that every therapist misses appointments due to "major Internet issues". Very disappointed. Breakthrough needs to do a better job with getting reliable therapists to sign up.
Wouldn't let me select anything, tried to filter for certain therapists, certain insurance, range of pay and all it would do is 'Select All'. Tried to do it online and it kept selecting Bosnian as my language and I couldn't change it. Uninstalled.
9 of 10 therapists do not respond to messages or appointment requests. Useless if the providers aren't actually using it.
I have no problem finding providers...this app saves me 6 hours on the road to the nearest one...
Easy to use This has been a life saver. I can easily set my appts and talk to someone on a regular basis. I can clearly see and hear her with the Vsee program. I searched for months for someone who would take my insurance and see me at the time I could be available. Thank you whoever came up with this idea!
Don't waste your time Forget about using insurance. Even ones who claim to be in network on a given plan fail to note insurance doesn't cover phone or web sessions. So ALL self pay. If you have plenty of extra money and just need an ear - go for it, but skip it if you need real therapy. It's the used car parking lot of therapists
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