My Spectrum

Charter/Spectrum

About this app

One app – all your services! We’ve made it even easier for residential customers to sign in and manage your Spectrum account with My Spectrum App.

Pay Your Spectrum Bill
• Pay your bill for Spectrum Mobile, Internet, TV and Home Phone.
• Enroll in Auto Pay: Never miss a billing due date.
• Schedule one-time payments: Control how and when your Spectrum payment is sent.
• Sign-up for paperless billing.
• Find statements: Review previous billing statements and service history.

Do You Speak Spanish?
• Toggle your language preferences from English to Spanish right in the app.

Manage Mobile Services
• Check your Spectrum Mobile data usage and manage your plans.
• Add and activate your new Mobile line.

Stay Informed
• Get billing, equipment, activation and outage notifications right on the home screen.
• Upgrade to Advanced WiFi and receive our best-in-class Security Suite.
• Troubleshoot your WiFi and internet connections with our enhanced dual Speed Test.
• Find your nearest Spectrum Store.
• Connect to Spectrum WiFi access points nationwide.

Explore TV and Streaming Services
• View your streaming apps and TV channel lineup included in your plan.
• Conveniently manage your streaming subscriptions in one place.
• Create the perfect channel lineup and customize your streaming experience with premium channel add-ons.

Simplified Support
• Self-install your modem, router and other devices without making an appointment.
• Chat with us in app, including live Spectrum customer service.
• Track your technician in the app.
• Quickly search and find answers with our newly designed support section.

Tell Us What You Think
• Share feedback about your app experience – we read every comment.
• We love suggestions about the My Spectrum App – we use customer feedback when we plan our updates.

Discover Our Other Apps
• Spectrum TV: Stream movie and TV favorites right from your phone.
• Spectrum Sports: Never miss a game when you’re on the go.
• Spectrum News: Local news, weather, events and more.
• Spectrum Enterprise: For when your office means business.

Ratings and reviews

The my spectrum app itself is very nice and is user-friendly and I am happy with that. The Spectrum internet service itself is what I have a problem with. You never get the speeds you are promised and you pay for. There is frequent buffering when I try to stream videos and watch TV through streaming. Especially during peak times. Reliability of service definitely needs improvement. Even when it is raining, it affects the speed which shouldn't be happening especially if it's fiber powered...

ZERO.... I guess you get what you pay for. what they promote,they definitely don't give. they sell you a dream just to be a frequent caller on complaints with the service,billing,app issues. customer service is nice and VERY honest so I'll give credit there...BUT do better. This company like most make too much money to have so many issues. my service is bipolar on a whole different level. they give credit for home phone service when you call it in but not mobile 😑. I wish I could say MORE.

Spectrum will OFTEN have outages which by all accounts should AUTOMATICALLY be credited to each customers account for all downtime, however it isn't.....unless you contact them. Also, the app has technical downtime making it impossible for me to see any details of my service or access any devices connected to my service therefore I can't see who's using my wifi or block them from using it. Poor service. I pay for every minute but only get credit if it's down 2 hours or more. Ripoff.

What’s new

We’ve completed some bug fixes to make your My Spectrum App experience even better. If you need any assistance, please sign in at Community.Spectrum.net/discussions and select "Ask a Question".