Sending emails works fine. Sometimes it takes 3 days. I've never used the snap and send function or the fund media, but every time I try to send a video gram, it won't send, whether I'm on 4glte data, or wifi. I've done troubleshooting for it and it doesn't work. It takes me having to leave the app open on the videogram screen for ages.
its a great app. Unfortunate jpay rips off prison families when the prisons are already overcharging and profitting. And its not like you have a choice but to use jpay now in alot of prisons.Just like how we are forced to be over charged by prison phone companies. its sickening. How are we ever supposed to pay for attys when we are ripped off from every side?
The service sucks. The app is only good if you need to send money. They sent out an email blast about sending a free photo using the app for Father's Day...doesn't even work! I emailed them....no response. Called the number they give you when you get the error...they're useless.
Would rate 5 stars but having an issue with including prepaid replies..It lets me check the box but than it say it costs only 1 stamp to send and my inmate isn't getting the replys..Please help! Tried contacting Jpay off the website to figure this issue out and no response.
Edit update: Their website says the are performing routine maintenance. Will wait and see...... Always been buggy but no longer works. Tried uninstall and reinstalled. Switched phone off and restart. Still wont work. Asks for email and password but wont allow access. Its not a network issue my end. Their website is laggy but this app is even worse. The app works when it wants to and their updates lead to an even more unreliable and inconsistent service. But hey! Who cares? Jpay dont or else they would get their act together. Scurrilous service.
Have been trying to send a video msg for the last week, so have other family members and we all have the latest app but it still wont work.. Uninstalled and reinstalled and still nothing.. Very unhappy as its his birthday and cant get any help..
This month we fixed an issue that affected notifications on late-model Samsung phones, as well as various other bugs. We also added a history feature for Snap n’ Send and added the ability to select multiple eCards at once. Please note that the app will be asking for new permissions when using certain features; this is due to updates in the Android/Google permissions process.
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