J Pay. Evolution of communication. As being incarcerated for 9 months of my life. I understand how import the j pay kiosk system was on the inside. Now here we are rating the app I understand. I am not sure if people really understand what the deal is with this system it is a great privilege to even have a j pay in most institutions and yes of course it is a money maker for the most part I would have loved to buy stock 5 years ago or even now. The app is constantly improving but it is limited of course due to security reasons and censors
Easy to navigate Like this app very easy to use BUT he gets the letters most of the times very late maybe even days later. Same with his to me. JPAY blames the jail..the jail blames JPAY. Figure it out people! I understand the convenience but if they are not getting them until days later might as well send it snail mail and only pay 50 cents for a stamp. Fix your APP or tell the C.O.'s to hurry up doing their jobs.
This app used to be perfect. Quick & easy communication. After an update I was rendered unable to send any communications, so I created a new account. This account worked for a few days & then it stopped sending again. I've lost about $12 to unsent emails/videos, but customer service has yet to fix the issue. I've called numerous times to no avail. Really sucks...
Best peace of mind ever This app is wonderful, and very much helpful. It allows you to communicate with your LO alot more verse hand writting letters. It eliminates the need of going to stores, dropping letters off at the post office. You can send pictures the moment you take them. I love this app. I just wish the facility would allow video grams. Christmas is coming up and I would love it if my husband can see our son opening his presents. Inmates need this, it gives them a peace of mind.
Blocks my incoming calls Every time I receive a new inbox on the app my calls stop showing up. I'm unable to answer or see who's calling. The call never shows up in my call log and it doesn't give them an option to leave a voicemail. I end up installing and uninstalling everyday because video gram and snap and sends are only available thru the app. It's a pain.
Debit glitch For about 6 months now I haven't been able to make my purchase for stamps through the app like I started off doing. I've done everything they asked me to do. I think they are just wanting that to be that way so I have to call & they have to charge me the fee? Idk. Other than that it's an awesome way to email my husband in one day, & on the go!
This month we fixed bugs that sometimes caused the app to crash and displayed some messages incorrectly. And we continue to make improvements to the new Snap n’ Send feature.
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