Still waiting for a response... After the last update I'm no longer able to use the app. I've tried reporting it three times with no response. The least they can do is take the time to release something to their customers explaining the issues and that they are attempting to fix it. Basic Customer Service.. Can we get back to it? Acknowledge the people who pay you.
Bugs I LOVE this app! Always have. BUT here recently im having an issue with not being able to attach pictures. Ive emailed Jpay 3 times about it and never get a response. So now in order to send pictures i have to go back to doing so through the post. I just wish someone would contact me and fix the issue
Improvements Needed, but not bad It takes a long time to receive video messages both ways. It would be so great if you could see if your message was received and viewed. There are many times I'm not sure if they even get my messages or pictures. Otherwise thus app is good. Makes things easier keeping in touch.
Video gram For weeks I've not been able to see or even access video grams. Typically it works great and I love being able to have that contact with my brother who is incarcerated, however, uninstalling and reinstalling has still not finished or fix the issue.
This site is a rip off. No help at the phone number I used to be able to send my son pre paid stamps with emails now it won't send. I called them. The woman on the other end said I had to ask if his facility allowed him to receive it that way because not all facilities allowed you to give them jpay stamps when you mail them. How is he supposed to email me back. Now I have to pay for my stamps and put money in for him to buy stamps plus money for his essentials like shampoo and things.
Can't Transfer Money I was able to make one payment to my son's commissary, and then it stopped working. I uninstalled and reinstalled, re-entered and verified my payment information... no success. When I called the support number, they were zero help. "Just try again," was their solution. The web version works, and I can pay by phone (for a higher service fee), but I'd rather have an app that was worth using. Very disappointing.
This month we fixed issues that caused some attachments and VideoGrams to be displayed incorrectly, and blocked some inmates. We also updated several messages on the app, including error messages.
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