Used bro4u web service initially. I think their customer service follow up is very good. First time the Mason cancelled it himself, then the customer service called me up and assigned me a new Mason. Overall I feel good. They take effort to make this work. The issue is that the partners like masons, Carpenters, technicians etc will never keep their promised time slot. Typical Indian std time attitude. I don't think I can blame the app for that. May be in future they can make these folks meet the deadline etc.
Never make a mistake of trusting these guys. They are not even a light year close to customer service. Booked a bike breakdown service and was promised repair within 2 hrs. However, the service personnel assigned is least bothered to pick up the call and I am stranded in office for 5 hrs now. The customer care official is least interested in understanding the concern. Now, need to get back home in a cab. Wish I had gone to a local mechanic instead of trusting bro4u.
Worst app and overall worst company. I had raised a ticket for water purifier. They sent Natural Technologies now known as Aqua Purifier World and he took over 4k for AMC and ran away. After repeated calls to Bro4u and Aqua Purifier world no one is coming for Maintenance. Please be careful with this company and their partners.
Extremely pathetic, I have serviced my bike with them, they charge two much twice of service centers, while booking prices shown low. After service bike performing worst. Now service guys are not responding. Don't get trapped give only bike authorized centers.
Very Poor and Pathetic Customer Care... The lady didn't even understand what I am saying.. I called to discuss the order I placed and she ended up placing another request with COD.. whoz gonna pay for it...??? Nonsense service... Useless to the Core. I will spread the the word not to use this service and not to download this Stupid App.
Worst and pathetic service. Recently got my led TV repaired. Service was pathetic and pricing was 2000 higher then what LG service center charged. Please never ever use their service. And when I asked why pricing is so high then they replied it's good that we don't charge for delivery.
Minor bug fixes
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