
Kyle Wudrich
Brand new Broil King Pellet 400 and the app won't connect to Wifi or let me skip that option. Contacted support and was told to try an iPhone. Was also given an excuse that "some phones and tablets are not good at transferring large data packages. We’ve noticed issues with almost all companies other than iPhones." If you aren't going to support the app, why have one at all?
7 people found this review helpful

Chris Martin
Worked great until the app was updated. Constantly crashes and when it does work, will only connect to smoker via Bluetooth and not wifi.
Onward Manufacturing Company Limited
April 7, 2025
Hello Chris, Thank you for your review. We're sorry you're having these issues, please give us a call at 1-800-265-2150 or email us at info@omcbbq.com and we're happy to help get this fixed.

BBQ Naz
I now own an iQue gas grill & pellet grill. They both work perfectly. It takes a little know how when setting them up, but once you do - Effortless control. I went through the directions twice - just so I knew it was done right. It even motivated me to move my modem done to the main floor AND after doing that, EVERYTHING worked better. The grill, the TV and computers in the basement. *The 2.4Ghz set-up was crucial. Better transmission overall. Common sense directions! Happy Griller!!
Onward Manufacturing Company Limited
April 7, 2025
Hello Naz, thank you for your review! Happy Grilling!