My Sky | TV, Broadband, Mobile

23.3K reviews
Content rating
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About this app

"With My Sky, you can join our free loyalty programme, Sky VIP directly from your mobile. It’s also the quickest and easiest way to securely manage your Sky products and services, pay your bill and get help if you need it.

Brilliantly simple and personalised to you, My Sky makes managing your account, paying your bill and getting help easier than ever before. Get instant access to the information you need, on your mobile, anytime.

Key features:
• Join Sky VIP – the loyalty programme that gets more rewarding the longer you’re with us. It’s our way of saying thank you. Join now to discover your rewards.
• View and manage your Sky services, and see the offers and upgrades available to you.
• Check and pay your bills, view your future costs, and change your payment details.
• Track your Sky Q and Sky Multiscreen orders, and reschedule TV engineer visits if you need to.
• Find out what you'll need to know before you can book your Home Move and contact us through the app.
• Keep an eye on your broadband speed and usage.
• Track your Sky Mobile order from dispatch to delivery, and view your credit agreement.
• Manage your Sky Go devices, reset your TV PIN, activate Remote Record and pair your viewing card.
• Fix broadband problems quickly using our broadband diagnostic tool and solve common issues fast with our step-by-step guides and contact a Sky expert right there in the app.

The new My Sky App is here and gets a fresh look and feel to make your experience smoother and easier and better reward your loyalty. Now, you can manage all your accounts – broadband, TV, home phone and mobile – all in one app.

If you have Sky mobile:
Activate your SIM now, directly from your phone.
Check your mobile allowances and track your minutes, texts and data usage.
Control services like roaming, spending caps.
Choose how much extra you’d like to spend outside your plan with a spending cap.
Manage your family’s allowance and usage with Family Plan.
See your monthly plan cost, allowances, contract term and upgrade date.
Check your balance and top up easily on Pay As You Go.
Buy a Data Add-on in a few taps.

If you have Sky broadband, Sky TV or any Sky TV and Broadband bundle:
Check your broadband, TV and home phone package details.
See your latest bill amount, plus view previous bills and upcoming charges.
Manage your Direct Debit details and make a payment for your tv and broadband packages.
Check your service status and enable SMS notifications for issue updates.
Track and amend your order or appointment date easily.
Receive all our offers and news through Sky VIP, your loyalty program.

Broadband, TV, home phone, mobile customers, loyalty program members can also view our helpful FAQs or tap to see relevant topics and conversations in the customer community. You can message us on the app and get notified when an agent responds to your question.

The My Sky app. Your Sky world your loyalty program in the palm of your hand."
Updated on
4 May 2022

Data safety

Developers can show information here about how their app collects and uses your data. Learn more about data safety
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23.3K reviews
Lyssa Tannon
28 March 2022
I downloaded this app just a few days ago, and so far, it's just proved to be completely useless! I have been trying to upgrade my broadband using one of my rewards, and every time, it comes up with an error. I have even tried doing it on the sky website and still the same issue! Honestly, there's no point in having an app for people to use their rewards if you won't even let them have them.. Oh, and btw.. Before sky wishes to reply to my comment, please don't bother saying try again later..
618 people found this review helpful
Suzanne Atwell
1 July 2022
Terrible app to use. You try to get into your account and instead it takes to the latest mobile phone deals. My husband and I tried over 5 days to get into our account and use our piggy bank roll over data. Absolutely impossible. Extremely frustrating. Very hard to find a contact number to call also. No excuse Sky. This is not a user friend app!!!! I would give you minus 5 stars if I could.
174 people found this review helpful
Peter Nolan
26 July 2022
Only thing the app let's me do is transfer data from my piggy bank. Cant run broadband test as it says I don't have sky broadband (which I have had for years). Can't do anything with account as it just says " we can't do this right now". O t s been saying that for about a year. The app needs fixing. Its not very good at all.
68 people found this review helpful